Root Cause Analysis

Root Cause Analysis (RCA) is a systematic process used to identify the underlying cause(s) of a problem or issue in delhi in India. Root Cause Analysis (RCA) training teaches individuals how to use various tools and techniques to identify and analyze the root cause(s) of a problem and develop and implement effective solutions to prevent recurrence.

The goal of Root Cause Analysis (RCA) training is to improve problem-solving skills and promote a culture of continuous improvement.

Course Contents

What is Root Cause Analysis (RCA)? 

• Define RCA as a methodology used to identify the underlying causes of a problem or issue. 

• Explain why RCA is important in solving problems and preventing their recurrence. 

• Provide examples of when RCA might be used in a business or organization. 

RCA Process Overview 

• Describe the steps involved in the RCA process, such as gathering data, identifying possible causes, analyzing the causes, and developing solutions. 

• Emphasize the importance of involving all stakeholders in the process. 

RCA Tools and Techniques 

• Discuss some of the common tools and techniques used in RCA, such as the Fishbone Diagram, 5 Why's, and Pareto Charts. 

• Provide examples of how these tools and techniques can be used to identify and analyze root causes. 

Conducting an RCA 

• Explain the process for conducting an RCA, including who should be involved, how data should be gathered, and how the analysis should be conducted. 

• Provide examples of scenarios where an RCA might be used. 

RCA Report 

• Discuss the importance of creating a thorough RCA report that includes all relevant information and findings. 

• Explain what should be included in an RCA report, such as the problem statement, analysis of the root cause(s), and recommended solutions. 

Implementing Solutions 

• Discuss the importance of implementing solutions that address the root cause(s) identified during the RCA process. 

• Provide examples of how to monitor the effectiveness of the solutions and how to prevent the problem from recurring. 

RCA Certification 

• Explain the RCA certification process, including the levels of certification and the requirements for each level. 

• Emphasize the benefits of becoming certified in RCA. 

Conclusion 

• Summarize the key points covered in the presentation. 

• Encourage attendees to learn more about RCA and consider implementing it in their organizations.

Target Audience

• Front line Managers 

• Customer Service Managers 

• Complaints Managers 

• Team Leaders

• Supervisors 

• Facilitators 

• Organization Executives 

• Quality Assurance Engineers

• Service Managers

IT Includes

• 1 day interactive instructor-led training 

• Training provided by highlyqualified, certified, and accredited trainers from IASSC

• Root Cause Analysis (RCA) course accredited by IASSC 

• Certification

Exam Format

Candidate has to fulfill the requirements of attending the training and clearing the assessments successfully provided by the trainer. Attain the course completion certificate from Mindbel.