Root Cause Analysis (RCA)

Root Cause Analysis course will enable participants to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them.

Consisting of lectures, practice, and role-playing, this course is designed to provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems.

Target Audience

Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone who wants to improve their ability to solve recurring problems should attend this training.

Course Content 

• What is Root Cause Analysis

• Define Root Cause Analysis

• Importance of Root Cause Analysis

• Problem-Solving Process Flowchart (8D Roadmap)

• Problems vs. Opportunities

• Preventative Practices

• Problem Detection & Specification

• Steps to Conduct Root Cause Analysis

• The 5 Why’s Technique

• Situation Appraisal

• Known vs. Unknown Cause

• Using Facts, Evidence & Assumptions

• Interim Actions

• Using a Team Approach

• Risk Analysis Tools

• Importance of Language

• Cause-Effect Mapping Methods

• Explain Process of Pareto Analysis

• Steps to Create Fishbone Diagram

• Human Error

• Exercises & Case Studies