Root Cause Analysis (RCA)

This course will provide delegates with a comprehensive set of RCA tools, with examples provided for each. After going through the course, delegates will have developed their problem solving skills, enabling them to identify symptoms, impact, consequences and effects within any given system.

Root Cause Analysis (RCA) is a set of methodologies used in quality management and quality control. It enables staff to effectively analyse problems and pinpoint key faults within complex systems.

This course is suitable for those interested in decision making, process control, reliability and fault finding. By learning the best practices in RCA analysis - from understanding root causes to finding areas that can be improved - this course provides an invaluable resource for anyone looking to improve their effectiveness and efficiency in problem-solving.

Objective:
In this highly practical course participants will:

• Learn the process, methodologies, and guidelines for conducting an RCA
• Utilise the 5 Whys technique to quickly identify root causes
• Enhance questioning skills with a structured approach to ask diverse questions about all areas
• Develop a forward looking approach to evaluate the impact of changes or new decisions on the current state
• Use cause and effect diagrams to search for root causes
• Leverage Pareto analysis to prioritize RCA approach systematically
• Apply impact analysis using a powerful matrix to focus on high-risk areas first

Day 1:

• Defien Root Cause Analysis (RCA)
• The steps involved in an RCA process
• Methodologies are used within RCA
• Types of causes
• Best practice guidelines should be followed when performing an RCA
• What are the pitfalls of RCA that you need to be aware of

Day 2:

• 5 Whys technique
• How you use it for RCA

Day 3:

• How you use a structured approach to make sure you ask the right questions
• How to use this structured approach to make sure you ask a diverse set of questions about all areas
• How to look forward to evaluate the impact of a change or a new decision on the current state
• How to use this forward looking approach systematically and correctly to get meaningful results

Day 4: 

• What is a cause and effect diagram
• What is a fishbone diagram
• How you use this technique to search for root causes
• Pareto principle
• How you use the Pareto Principle to prioritise your RCA approach systematically

Day 5:

• Impact analysis
• How can you use a powerful matrix to focus on high-risk areas first
• 5 steps involved in an impact analysis

Why Choose London Training For Excellence?

• Reliability- We will never cancel a confirmed booking
• Support- We offer around the clock support
• Tailored- We customise our courses to suit your personal learning needs
• Quality- Our courses are delivered by highly experienced industry experts
• Recognition- All our courses are accredited by the CPD Standards Agency