Root Cause Analysis (RCA)

Course Discription

• Learn how to investigate and solve your problems, so that you leave them behind for good. 
• Root cause analysis (rca) is a class of problem solving methods aimed at identifying the root causes of problems or events. 
• The natural tendency of many individuals and organizations when presented with a problem is to hastily come to a solution – any solution. They do not systematically analyze the problem to determine a root cause before considering potential solutions.
• The course will cover Logical and Root Cause Analysis tools that can be applied to identify potential root causes, which will then be verified.

Module 1

Introduction of RCA

• Introduction to RCA
• Cost of Poor Quality (COPQ)
• Basic Statistics in Problem Solving
• Workshop: Identify COPQs in Your Company

Module 2

Root Cause Analysis Process

• 5W2H Problem Definition & Reporting Structure
• Drill Down Tree for Problem Identification
• Process Mapping and Flow Charting
• Workshop: Problems Identification & Process Mapping

Module 3

Logical Cause Analysis

• 5W2H – Who, What, When, Where, Why, How & How Many
• Basic Value Stream Mapping
• Pareto Charts & Analysis
• Data Collection Plan
• Workshop: Complete 5W2H for your Identified Problems

Module 4

Root Cause Analysis Tools

• Ishikawa/Fishbone Diagrams
• 5 Whys Analysis
• Check Sheets and Check Lists
• Verifying Root Causes
• Workshop: Create Fishbone Diagrams and 5 Why Analysis

Module 5

Managing the Analysis Process

• Brainstorming for Solutions
• PDCA Solutions Implementation Plan
• Workshop: Complete the 5W2HSolutions and Reporting Structure