Sales And Customer Service

Drake Training is one of Australia’s foremost corporate and individual training organisations and is part of the Drake International group of companies, which commenced business 60 years ago in Canada.

Drake Training has provided learning and development solutions to clients nationally since 1984. Our offering ranges from desktop applications training, through to professional development, and consulting services.

It is the intention of Drake Training to assist our clients in maximising efficiency and productivity through our unparalleled network of training expertise and resources.

Drake Training also offers learning and development services to compliment our training programs, including training needs analysis, courseware development, e-learning development and post training coaching.

Our flexible delivery options allow clients to choose a training solution that suits their timeframe and budget. Clients can attend a public scheduled class, arrange for a private course or even receive one on one coaching.

Our capability to deliver an end to end training solution, ensuring quality outcomes and client satisfaction enables us to work across industry sectors and varying job roles.

Ethics is our primary focus:

Drake International has grown from a one-room office to having an international presence in Canada, U.S.A., U.K., South Africa, Australia, N.Z., Hong Kong, Singapore, Philippines, Japan, Taiwan, and Poland (for technology development only).

In the early fifties, Drake pioneered the concept that flexible staffing on a planned basis should be used as a management tool to improve efficiency and profits. Today, Drake International continues to be prominent in both flexible and permanent staffing, naturally evolving to developing and offering a full suite of Talent Management Solutions.

Nowadays we have many competitors, but Drake International continues as an innovator in its field. 

Everyone at Drake International is guided by a Code of Ethics, a way of "doing business" which, we feel, earns the respect and confidence of our clients.

What makes Drake different?

• To always place clients' interest first
• To maintain confidential treatment of all client information
• To decline assignments for which our personnel, solutions, equipment, or systems are not appropriate
• To willingly withdraw from any assignment where the client is not benefiting from our service
• To provide a logical estimate of costs and completion date of an assignment before starting
• To undertake every assignment, large or small, with enthusiasm
• To provide a statement of our understanding of any contemplated project
• To provide Field Staff Employees that will work in a client's office for as long as necessary
• To ensure satisfactory performance with the backing of a specific guarantee