Sales, Customer Service And Account Management Bespoke

This bespoke course combines Sales, Customer Service and Account management techniques to help your team focus on how to directly sell, effectively up-sell, and manage your accounts in order to maximise your business relationships and opportunities whilst providing excellent customer support.

We can tailor the content to suit your requirements and your business needs and we will work with you to develop a programme that’s right for you. This course can also be run over 3 full days or broken down into half days if required. Call us or email us to discuss your specific requirements.

Content:

• Session 1
  • Introduction to Insights Discovery personality profiling
  • Insights sales process including needs analysis
  • S.P.I.N Selling
  • SMART Objectives
  • Adapting your communication to suit your customer
  • Communication Skills – Matching, Mirroring and Leading
  • Adapting your sales pitch and value proposition depending on your buyer
  • Handling a business call - staying on track as per your call objectives
• Session 2
  • Application Reports (what have you applied from last session)
  • Consultative selling
  • Knowing your customers’ business intimately 
  • Share Of Wallet
  • Negotiation Skills and Models
  • Overcoming objections
  • ABC of Selling
• Session 3
  • Application Reports (what have you applied from last session)
  • Project based selling approach
  • Selling on Value and commanding a premium
  • Prioritisation and staying focused (some top Time Management Techniques)
  • Sophisticated Selling
  • Final Presentations