Sales Skills and Customer Service Course

Sales and customer service are essential skills for all estate and letting agents. Finding new properties, retaining clients and spotting business opportunities are skills that all agents need to continually develop.

How to win new stock, charge higher fees and retain more clients. All the courses in Able Agent are designed to support these goals. The sales skills and customer service and negotiator skills courses reinvigorate staff and provides fresh ideas to help win more business and retain more clients.

Overview

This module will cover the key elements of customer service from the point of meet and greet and will also explain why showing empathy, trust and professionalism help customer service.

We also cover how to plan and structure your phone calls, to ensure you make the most of every call you make and receive. We know you often have to deal with tricky situations, so we have included how to deal with an angry client and how to deal with abusive calls, to give you confidence in these situations.

• Understand the principles which impact on customer expectations in the property sector
• Understand how to create customer relationships
• Understand how to satisfy customer requirements and identify solutions to customer problems and complaints
• Describe techniques for dealing with customer problems or complaints
• Identify solutions to customer problems and complaints
• Describe the steps of how to be proactive to gain trust
• Understand the principles which impact on customer expectations in the property sector
• Understand how to create customer relationships
• Understand how to satisfy customer requirements