Sales Skills

No matter which area of sales you are assigned in, there are several things that are common in every sales employee: a buyer and product-focused mentality and a unified goal of increasing sales. To attain these two, a sales employee must have a specific set of skills so that he/she can accomplish his/her role. These skills range from basic communication to the most unique customer-handling skill of a sales representative. These skills could be easily adapted or must be invested on with time.

As you go up the sales ladder and gain more experience, you’ll find that most skills could be easily absorbed and those you have practiced long before have become a part of your work routine. This course will highlight these sales skills, how they differ from position to position, and how they can be acquired.

Who Should Attend This Sales Skills Workshop

This Sales Skills workshop is ideal for anyone who would like to gain a strong grasp and improve their Sales Skills.

• All Staff Within An Organisation

• Managers

• Team Leaders

• Executives

• Assistants

• Officers

• Secretaries

Group Size For This Sales Skills Training Program

The ideal group size for this Sales Skills course is:

• Minimum: 5 Participants

• Maximum: 15 Participants

Course Duration For This Sales Skills Course

The duration of this Sales Skills workshop is 2 full days. Knowles Training Institute will also be able to contextualised this workshop according to different durations; 3 full days, 1 day, half day, 90 minutes and 60 minutes.

• 2 Full Days

• 9 a.m to 5 p.m

Sales Skills Course Benefits

Below is the list of course benefits of our Sales Skills course

• Teaches the participant with the minimum and the ideal sets of skills that every sales employee should have
• Provides the participant with real-life applications of how each skill set should be employed
• Improves the participant’s overall communication and social skills, especially concerning customer interaction and establishing connections
• Encourages the participant to improve not just the skills that can be acquired, but the skills related to his/her personality
• Trains the participant to be analytical and skeptical when faced with issues and problems
• Teaches the participant with the modern set of technical skills required for a sales employee

Sales Skills Course Objectives

Below is the list of course objectives of our Sales Skills course

• Describe the general goals and objectives of the sales area
• Describe the people and positions making up a sales division and their roles
• Enumerate the sets of skills necessary for people working in sales
• Learn communication-related skills that focus on clarity
• Learn social skills that invoke interest and connection from others
• Learn personal skills that enhance one’s attitude
• Learn troubleshooting skills that improve one’s analytical thinking
• Learn technical skills related tobasic operations in sales
• Acquire the ways on how to improve in each set of skills
• Study the applications of the important skills in work situations
• Describe the traits of an ideal sales manager and sales representative and how they react when faced with challenges
• Determine the appropriate skills to employ in each work-related situation

Course Content For This Sales Skills Training Course

Below is the list of course content of our Sales Skills training programme course

• A brief refresher to the goals and objectives of sales
• The world of sales: Who’s who in sales and their corresponding roles
• The skills set requirements that anyone involved in sales should have
• Communication: Skills that revolve around clear speech, writing, and persuasion
• Social: Skills that involve people interaction and relationship building
• Personal: Skills that relate to a person’s traits, work ethics, and moral code
• Problem-solving: Skills pertaining to formulating solutions
• Technical: Skills for handling the latest technology and protocols related to sales
• How can you gain or improve these skills?
• Situational applications of each set of skills in the workplace
• Activity: Describe your ideal sales representative and sales manager. What are her his/her best traits and how does he/she overcome problems