Sales Training Course

It will give you a solid understanding of the importance of professional customer care in all aspects of your telephone duties, whilst the second part of the day will focus on providing you with the correct tools and techniques to sell to customers, negotiate and gain a “win win” situation for both parties.  

Delivery of the sales training will be interactive, with ample opportunity for you to take part in your own learning experience through practical exercises, group discussions and relevant role play.

This course will give you a workable tool kit that can be used immediately after the Sales course. 

In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new sales skills in the workplace.

Sales Skills Course Outline:

• Introductions to Sales
• Understanding the differences in words and tone
• Improving telephone skills to deliver warm yet effective calls
• Understanding the structured step in the sales process
• 12 techniques for closing the sale
• Codes of practice and other sales techniques
• Identifying your customers & understanding their needs
• Arranging and preparing sales appointments to effectively sell
• Handling complaints and caring for your customers
• Improving your listening and negotiating skills
• Understanding the barriers to communication
• Questioning techniques and closing the sale