Salesforce Service Cloud Training

by London IT Training (LIT)

Customers can get help and support from the SalesForce platform’s Service Cloud. This helps to retain customers while also increasing their satisfaction and trust.

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Course Details

Customers can get help and support from the SalesForce platform’s Service Cloud. This helps to retain customers while also increasing their satisfaction and trust. The important thing to remember is that it allows for faster service when compared to traditional methods, paying attention to each customer’s needs individually and taking a proactive approach to the customer’s issues.

As a result, it improves the customer experience and thus loyalty, which positively impacts sales. Our industry-experienced instructors deliver SalesForce Service Cloud training courses that cover everything from the fundamentals to the advanced features of Service Cloud. Participants will understand the Architecture and Environment of the Service Cloud, SalesForce Objects, data security, and process builder.

 

Prerequisites

  • There is no particular prerequisite mentioned to get enrolled in this course.

  • It is ideal if you have prior experience of working in Salesforce, but not required.

 

What will you gain after this course

  • Acquire knowledge of Salesforce Service Cloud

  • Learn data security

  • Learn about Salesforce objects

  • Gain an understanding of process builder

  • Learn about SalesForce Services and its essential components

  • Discover Salesforce objects and Data Security

  • Learn how to use Process Builder and VisualForce

  • Stratford Branch

    Office -1 64 Broadway, Stratford, London

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