SAP CRM

by 1st Elecose IT Training Claim Listing

SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs.

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Course Details

SAP CRM can help an organization to stay connected to customers. This way organization can achieve customer expectations with the types of services and products that he or she actually needs.

It also helps to achieve ‘Single face to customer’, which means the customer get regular & actual information independent of channel through which the he or she is contacting your company.

 

Curriculum:

  • 1. CRM Overview And Architecture
  • ? Introduction and CRM Definition
  • CRM Architecture Overview
  • 2. CRM Fundamentals
  • Business Partners
  • B.P Type & Roles, Grouping
  • B.P Relationships
  • Partner Functions
  • Consistent B.P Distribution
  • Configuring Field Attributes
  • Screen Configuration using VCT
  • Additional Customization
  • Business Partners
  • 3. Organizational Management
  • CRM Organizational Model and its advantages
  • Elements of the Organizational Model
  • Organizational data determination
  • Testing Org data
  • Organizational Management
  • 4. Product Master
  • Product Types & Grouping
  • Enhancing the Product Master
  • Hierarchies, categories, set types and attributes
  • Number assignments
  • Basic Settings
  • 5. Opportunity Management
  • Overview of lead management
  • Opportunity management
  • Sales methodology in CRM Online
  • Sales Assistant
  • Sales life cycle and Phases
  • Additional customization
  • 6. Activity Management
  • Types of Activities
  • Basic Settings
  • Monitoring Activities
  • 7. Sales Transactions
  • Structure of sales transactions
  • Inquiry and quotation
  • Creating New Sales Transactions
  • And more.
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