SAP CRM Training Course

SAP Customer relationship management (CRM) consists of the processes a company uses to track and organize its contacts with its current and prospective customers. CRM software is used to support these processes; information about customers and customer interactions can be entered, stored and accessed by employees in different company departments.

Typical CRM goals are to improve services provided to customers, and to use customer contact information for targeted marketing.

This course is a very specifically designed to provide a training of SAP CRM Certification. The course curriculum meets all the demands and need for this certification.

This course covers an Overview of SAP CRM Ecosystem, Business Partners and Account Management, Organization Management, Product Master, Transaction Processing, Activity Management, Partner Processing, CRM Actions and Middleware. The course further includes Demonstration of Web User Interface (SAP WEB UI).

What You Will Learn:

• Learn SAP CRM basics, features, architecture, and terminology involved
• Work on Studio Modelers and gain expertise in modeling
• Master SAP Interface, client and connectivity
• Auto-documentation process and SAP BO Analysis
• Learn SAP administration activities like managing users, storage and security
• Master System Replication, data provisioning, and ABAP Dataflow
• Configuring, reporting, monitoring & dashboard creation using SAP
• Work on real-time and complex HANA projects
• Writing SAP queries and performance tuning
• Prepare for SAP Certified Application Associate Exam

Prerequisites:

• Familiarity with Object-Oriented and mobile device development terms and concepts
• Intermediate level SQL programming
• Fundamental level Java programming

Curriculum:

• Overview of SAP CRM Training
• Business Partners and Account Management
• Organization Management
• Product Master
• Transaction Processing
• Activity Management
• Partner Processing
• CRM Actions
• Middleware