Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
DurationUnderstand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Course Objectives:
Ascendo Academy is a consulting and training firm specializing in safety-related services to various industries. We provide a comprehensive suite of workplace safety, food hygiene and F&B service related training and consulting services to our clients.
A winning formula in a customer-centric business approach entails an essential combination of disciplines. The SMU Executive Certificate in Customer Strategy aims to proactively enhance the strategic mindset of participants to be future-ready in managing new and evolving customer profiles.
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
Some of you might think that it isn’t important to hone customer service skills. But, the truth is, you will likely experience many professional situations throughout your career that require the best customer service skills.
Learn how to communicate more professionally on the telephone, manage difficult customers, improve your listening skills and much more with our 1-day PD Training Professional Telephone Skills Course in Singapore.
The programme will help participants to appreciate the importance of achieving excellent customer service daily. The programme will also emphasize the importance of a mindset change to become innovative in our pursuit of exceptional service.
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