Understand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
DurationUnderstand the knowledge and application skills in Service Excellence, with the mind set to go the extra mile in providing excellent service.
It involves demonstrating the qualities and characteristics of a service professional, creating a positive customer experience by offering customised and personalised service, and escalating areas of improvement that may enhance the customers’ experience.
Course Objectives:
Ascendo Academy is a consulting and training firm specializing in safety-related services to various industries. We provide a comprehensive suite of workplace safety, food hygiene and F&B service related training and consulting services to our clients.
Customer Services course is offered by Asia Coaching Training.
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
This course will equip learners with the necessary skills and knowledge in building relationships with customers.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
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