Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
DurationCourse Objectives:
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
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Course Objectives:
Components of customer journey map
Methods to develop a customer journey map for the organisation
Features and benefits of products and/or services that enhance customer experience
Organisation’s target customers
Complementary products and/or services that enhance customer
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2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
A dedicated programme for leaders to enhance their competence and leadership in risk management with a focus in Asia. Strategic risk is far more consequential than you think!
This one-day in person or virtual program is designed to significantly advance leaders’ abilities to implement outward mindset ways of working within their teams and organizations.
Above and beyond technical competency, today’s leaders and leadership teams need to COMMUNICATE, be CREATIVE, have CRITICAL THINKING and COLLABORATE. Only then will they be able to respond with agility and create a winning culture, where all levels of the organization have ownership
It takes intention, commitment and effort to grow from a positional leader to one who is respected by others. Â It also requires building expertise in four competency areas to RISE up the levels of leadership
This course has been designed to drill core concepts of practical motivational tools and interpersonal skills to engage team members, with different functional roles, personality traits, and diversity background within day one.
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