Service Leadership in Action (Level 4)

Course Objectives:

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

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Course Objectives:

• Components of customer journey map

• Methods to develop a customer journey map for the organisation

• Features and benefits of products and/or services that enhance customer experience

• Organisation’s target customers

• Complementary products and/or services that enhance customer

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2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.