Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
DurationCourse Objectives:
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
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Course Objectives:
Components of customer journey map
Methods to develop a customer journey map for the organisation
Features and benefits of products and/or services that enhance customer experience
Organisation’s target customers
Complementary products and/or services that enhance customer
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2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
Leadership Course is Offered by Real Centre Network.
This course has been designed to drill core concepts of practical motivational tools and interpersonal skills to engage team members, with different functional roles, personality traits, and diversity background within day one.
Introduction In a rapid changing environment, having job competency or knowledge to use the latest technology is insufficient to get results. The competitive environment of today continues to pose a challenge to attract the best talents. The key to peak performance is based in your leadership skill...
This course trains your emerging leaders on how to cultivate positive relationships with their teams, while effectively communicating your goals and directives. Your future leaders will learn how to communicate difficult messages in an authentic way that allows them to rally the team and surmount
The Learning Journey Measuring the Effectiveness of the Journey The Levels of Leadership
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