Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies
DurationCourse Objectives:
Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.
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Course Objectives:
Components of customer journey map
Methods to develop a customer journey map for the organisation
Features and benefits of products and/or services that enhance customer experience
Organisation’s target customers
Complementary products and/or services that enhance customer
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2-day in-class course with e-Learning component.
This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.
Since we entered Singapore in 2015, The Leadership Institute (SG) has been providing learners with a rich and diverse learning environment. Knowledge, creativity and hands-on experience have always been at our core, and we’re proud of learners who have grown, learn and create with us each passing day.
The Leadership and People Management course is designed in such a way that it achieves one simple goal—to produce leaders with a growth mindset. Whether you are currently a leader in your organisation or you are aspiring to be one, this course will provide you with insights into what it takes t...
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You want it fast, you want it yesterday. At Performance Leadership, we are committed to your success. We don’t just deliver results. We help your team learn better and faster, so as to minimise time away from work and disruption in their workflow, hence putting your organisation ahead!
This course aims to help local companies, particularly SMEs, develop an innovation mindset and take advantage of the Open Innovation Ecosystems.
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