Service Leadership in Action (Level 4)

by The Leadership Institute Claim Listing

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies

S$2000

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img Duration

2 Days

Course Details

Course Objectives:

Lead a team to deliver service excellence that is in line with the organisation’s customer-focused strategies.

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Course Objectives:

  • Components of customer journey map

  • Methods to develop a customer journey map for the organisation

  • Features and benefits of products and/or services that enhance customer experience

  • Organisation’s target customers

  • Complementary products and/or services that enhance customer

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2-day in-class course with e-Learning component.

This course can be also be offered as an in-company training course. In-house corporate training is more cost-effective and our training courses can be tailored and adapted to your corporate needs.

  • Central Branch

    18 Arumugam Road #02-01 Antioch@Macpherson, Central

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