Every contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.
DurationEvery contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.The fact is that customer experience in today’s world makes or breaks businesses. Most organisations recognise the need to delight customers but many falter under the weight of challenges.
Expectations are increasingly higher, customers are increasingly segmented, and their needs are shifting fast. Delivering a consistent level of service across every touch point poses a major challenge, and the adoption of technology creates both opportunity and uncertainty.
Though these challenges are real and need to be addressed, we’ve helped organisations with winning service strategies simply by returning to the heart of the matter – the customer.
Our goal at QUEST is to help organisations improve performance, productivity and profits through result-based training, coaching and consulting. For over 30 years, we have worked with global brands and hundreds of organisations throughout Asia, bringing tangible results and improvement to their organisations.
Lean Six Sigma is the best tool for that because it drives continual improvement in organizations and strives towards greater than 99% efficiency. It’s approach is divided into two stages.
ISO 9001:2015 Internal Auditor training is offered by IEC Malaysia (Independent European Certification Malaysia). We have a proven track record of delivering in-house learning for various industries.
The lean six sigma starterpack contains everything you’ll need to get started with lean six sigma right away. This bundle contains three online courses: the yellow belt course, kaizen event course and 5s lean management course. These courses have been selected due to their easy implementation int...
This course is specially designed as a hands-on session on productivity improvements aspects of teh kaizen approach to management. It will enable the participants to implement kaizen improvement projects individually or as a team to help companies in its journey towards world class manufacturing.
ISO 9001:2008 quality management systems have been developed to introduce clarifications to the previous standard to help organizations implement a quality management system more effectively.
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