Every contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.
DurationEvery contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.The fact is that customer experience in today’s world makes or breaks businesses. Most organisations recognise the need to delight customers but many falter under the weight of challenges.
Expectations are increasingly higher, customers are increasingly segmented, and their needs are shifting fast. Delivering a consistent level of service across every touch point poses a major challenge, and the adoption of technology creates both opportunity and uncertainty.
Though these challenges are real and need to be addressed, we’ve helped organisations with winning service strategies simply by returning to the heart of the matter – the customer.
Our goal at QUEST is to help organisations improve performance, productivity and profits through result-based training, coaching and consulting. For over 30 years, we have worked with global brands and hundreds of organisations throughout Asia, bringing tangible results and improvement to their organisations.
A kaizen event is a short workshop in which a small team spends all of their time on discovering a problem’s root causes, formulating proper solutions and immediately implementing them, all within just a brief period of time. This process improvement method is ideal for solving urgent problems th...
Participants will learn the necessary language for lean kaizen principles, tools and methods, empowering them to contribute to any kaizen initiatives within their organisation.
This training course uses a practical approach to systematically state the problem, understand the situation, root up the cause, fix the cause and make sure the problem remains fixed. A concise and yet flexible approach, this proven model can solve your day-to-day operational problems.
At elco, we adopt business process approach as a foundation for performance improvement. Excellent project management skills which enable total participation and meeting project deadline.
ISO 9001 is the most widely used standard in the world. This Quality Management System standard forms the foundation for defining a system of processes required to achieve customer satisfaction which is the fundamental reason of existence for all organizations.
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