Every contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.
DurationEvery contact we have with a customer influences whether they’ll come back, make a recommendation, or be an advocate.The fact is that customer experience in today’s world makes or breaks businesses. Most organisations recognise the need to delight customers but many falter under the weight of challenges.
Expectations are increasingly higher, customers are increasingly segmented, and their needs are shifting fast. Delivering a consistent level of service across every touch point poses a major challenge, and the adoption of technology creates both opportunity and uncertainty.
Though these challenges are real and need to be addressed, we’ve helped organisations with winning service strategies simply by returning to the heart of the matter – the customer.
Our goal at QUEST is to help organisations improve performance, productivity and profits through result-based training, coaching and consulting. For over 30 years, we have worked with global brands and hundreds of organisations throughout Asia, bringing tangible results and improvement to their organisations.
The course aims to enhance participants knowledge: Understand the requirement of the ISO 9001:2015, Understand the required documentation process, Understand the effective implementation requirement for the QMS in order to obtaining and maintaining certification for the company.
The ISO 9001 course is offered by the Malaysia Steel Institute. Malaysia Steel Institute (MSI) is an industry-driven enterprise supported and funded by the Ministry of International Trade & Industry (MITI) on a shared responsibility basis with the industry.
ISO 9001 training is offered by NOSH Global. An organization future depends upon the clarity of its noble values to achieve the vision and by the direction of its mission within framework of the management.
Risk awareness has increased as we live in a less stable economic and political environment. This risk management training course aims to provide managers with a solid understanding of Management risk / Business risk and how to manage it.
The black belt accelerated course is designed to improve process performance, deliver medium to high-impact projects & achieve significant cost savings. Six sigma black belt accelerated is designed so that people acquire the special skills & knowledge required before leading or taking part in any c...
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