Short Course: Quality Management and Process Improvement

by Ulster University Claim Listing

This short course will empower participants to become change agents, enhancing their organisations through the application of quality control tools and techniques.

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img Duration

3 Days

Course Details

This short course will empower participants to become change agents, enhancing their organisations through the application of quality control tools and techniques.

  • By mastering these quality control methods, participants will help their organisations reduce errors and service time variability, leading to greater efficiency and effectiveness.
  • Additionally, participants will learn lean working, continuous improvement, quality control, and value stream mapping techniques.  These skills will enable them to identify potential inefficiencies within their organisations and implement improved procedures.
  • Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.

Students will cover the following topics:

  • The Law of Quality - Taking a Total Quality Approach to service
  • Service Time Variation and its impact on Productivity and Waiting Times
  • Controlling Variation - Using SPC
  • Implementing QC in a Service Environment - Case Study Analysis
  • Lean Working Simulation
  • Lean Working Tools and Techniques
  • Value Stream Mapping
  • The Continuous Improvement Cycle - PSCA /PDSA
  • Commercially Sold Improvement Tools
  • Planning to Implement Improvements
  • Driver Diagrams

Course Duration
The course is taught  over three days in Semester 2.

  • Tuesday 4 March 2025
  • Wednesday 5 March 2025
  • Thursday  6 March 2025

Attendance
This course is taught on a 'block' basis over three full consecutive days.

  • Teaching, Learning and Assessment
  • This course is taught on a 'block' basis over three full consecutive days.
  • Course assessment focuses on individuals examining their organisation's processes and management, and recommending improvements for immediate organisational impact.

Career Options

  • Participants will be able to use the content of the course to make an immediate impact within their organisation. Successful participants may wish to further their studies and work towards a Postgraduate Diploma or a Masters degree in Business Improvement.

Academic Profile

  • This course is taught by academics from Ulster University Business School.
  • Belfast City Branch

    York St, Belfast City

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