SIMSales Retail

by Allied View Centre

SIMSales Retail is an interactive business simulation that immerses participants in retail sales scenarios, helping them develop effective sales techniques, customer service skills, and strategic decision-making for the retail environment.

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img Duration

2 Days

Course Details

Overview

The business simulation SIMSales Retail replicates the daily reality of your employees – retail salespeople competing for “maximum commercial efficiency”. In teams, you simulate the five steps of the sales process and are confronted with real, success-critical challenges and decisions.

Is it about the evolving customer expectations & behaviours?

  1. “McKinsey Insights” reports that 80% have new shopping behaviors. Creating a great customer experience is mainly about meeting their needs.

  2. SIMSales Retail follows a solid and successful sales process based on crystalizing the buyer’s needs.

What to do for onboarding/reskilling your sales talent?

  1. The results show that 56% of successful companies use a structured learning path compared to the 49% that use on-demand learning.

  2. SIMSales Retail customization options can also serve sales talent as a structured & effective onboarding/training delivery tool for more consistent performance.

How to create a consistent customer experience?

  1. As one 20-something shopper revealed, “I don’t spend money in places I don’t believe in.” (Mckinsey Insights)

  2. Tailor-made market & organization-specific customer profiles and products ensure relevant and goal-oriented learning for building a unique individualized customer experience.

Target Audience

  1. All sales asssitants.

  2. Supervisors.

  3. Sales trainer.

  4. Sales Business Partner (HR, Marketing, Controlling).

Learning targets and topics

  1. Gain awareness and mastery of the 5 steps of the sales process.

  2. Identify the special success factor of each step within the sales process.

  3. Handle unexpected “events” in the whole sales process with confidence and competence.

  4. Train the communication skills driving sales success.

  5. Understand better the processes to assist in on-the-job training.

SIMSales Retail can be easily customized to reflect specific business realities.

  • Kuala Lumpur Branch

    16-1, 1ST Floor, Commerce Once, Jalan 2/137C, Off Jalan Kelang Lama., Kuala Lumpur
  • Teacher's Name
  • N/A
  • Teacher's Experience
  • N/A
  • Gender
  • N/A
  • Teacher's Nationality
  • Malaysian

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