Situational and Tactical Communications

Course Overview

The Situational and Tactical Communications (SATCom) workshop is intended for employees who are working with the public, especially those required to enforce rules, regulations or laws. But also for anyone who has to deal with difficult people in their professional lives.

Learners will gain skills and knowledge to understand how conflicts may arise and how to have a Safety Mindset to help take care of themselves and those around them. Maintaining a professional focus when it comes to problem solving skills, patience, attentiveness and emotional intelligence is examined along with clear and positive communication skills.

Learners will be able to build on their existing Listening and Questions skills through a deeper dive into how these skills can help in conflict situations.

Learning Outcomes

• Increased staff safety. This workshop helps businesses meet their legal and moral obligations to minimise potential risk to employees.
• Enhanced team confidence. Staff at the frontline will gain and build on the communications skills required for handling conflict situations with the public and other staff members.
• Staff will become better at gaining cooperation of clients, allowing them to perform their roles better.
• Reduced complaints. Handling potentially hazardous situations well will lead the public to feel they have been treated fairly and with respect, making them less likely to lodge formal complaints.
• Enhanced brand. Having a team well trained in effective communication will mean the your team will be both effective and lawful, avoiding problems that cause damage to your public image.

Course content includes:

• Mindset
• Professionalism
• Situational Awareness
• Listening
• Questioning
• Body Language
• Removing yourself from unsafe situations.