Six Sigma

This course presents Six Sigma and Lean metrics, methods, and systems with an emphasis on their application to all services.

The course will comprise interactive online lectures, text and special topic reading, individual research, homework assignments, and team presentations. By completing this course, the student will:

• Understand how to apply Six Sigma and Lean tools to achieve higher quality and greater speed in your organization Processes.

• Understand the Six Sigma DMAIC processes and tools at a fundamental level.

• Understand the roles and approaches for Lean and Six Sigma implementation in your company.

• Understand basic Lean and Design for Six Sigma tools and concepts.

Why Six Sigma?

Six Sigma is a flexible, data-driven management system for achieving, sustaining, and maximizing business success.  Six Sigma is also a family of tools and methodologies for defining, improving efficiencies, and reducing defects in any business. 

Empirical Data can only be as good as the individuals who analyze it. Six Sigma allows organizations to not just study data, but to use it to eliminate any defects found in their business processes.

This is not a “feel good” methodology, but one very much based in science. For any process to achieve Six Sigma, it must not produce a defect (anything less than a customer’s specifications and expectations) more often than 3.4 times per million opportunities.

Key Learning Outcomes:

At the end of this Six Sigma training, you will be able to:

• Become a key stakeholder in leading and implementing Lean Six Sigma projects in your organization Describe how to identify an improvement project in the Define phase.

• Explain how to measure process and product in the Measure phase.

• Perform data analysis and hypothesis testing in the Analyze phase.

• Identify possible improvement actions for the performance of variations in the Improve phase.

• Define efficient operating levels for inputs and outputs in the Control phase.

• Use DFSS Tools such as Quality Function Deployment (QFD), Failure Mode and Effects Analysis (FMEA), and Risk Priority Number (RPN)