This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
DurationWe offer the largest, pan-domain Certification programs for BPO professionals. IICS is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
Smart BPO Training (Call Center Training)
Fundamentals of Computer (MS-Office, Internet, Etc.)
Customer Relationship Management
Concept of ICS
Telephonic Etiquettes
Communication Skills
Barriers to effective Communication Skills
Listening skills
Listening v/s hearing
Insight into BPO Concept in India
Working of BPO & Call Centers
Types of Call Centers
IICS stands for Indian Institute of Computer Sciences. It is the best IT training institute in Delhi, which provides a variety of programs and courses at an affordable cost. We are the Best DOEACC Institute in Delhi, known for the excellence, quality and consistency.
We have well qualified and experienced faculties in various streams, who doesn’t only provide computer courses, but also helps in personality development of the students.
Customer Service course is offered by Prime Educators. A strong relationship with the customer is essential and the logical way in which to strengthen that relationship is to provide excellent customer service.
Telephonic Skills training is offered by You Can Change Institute for all skill level. Our trainers believe in guiding, mentoring and nurturing the untapped potential of every individual participant and change them for better.Â
Telephone And Communication Etiquette course is offered by Aman The Training Solution. They are entrusted with identifying the needs of the training programs and making them available for the workforce.
Many organizations are undertaking efforts to better understand consumer activity as a way to onboard new customers and generate second sell opportunities. Irrespective of the market that you play in, understanding what the customer expects and how you perform in meeting or exceeding those expectat...
Telephone Etiquette training is offered by Indian Institute of Training and Development (IITD).Our leading edge approach of training and professional education includes workshops, professional education, executive coaching, hand-holding and customized training material created to suit the needs of ...
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