This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
DurationWe offer the largest, pan-domain Certification programs for BPO professionals. IICS is treated as qualification benchmarks for different BPOs and call centers all over India. We have created a powerful new way to build the employability of youths in all major BPOs. We train our candidates in various required aspects of BPOs like CRM, telephonic etiquettes etc.
This course is the most suitable course for those who would like to work in BPO industry or in a Call Center and also want to learn the skills through which they will be able to work well in the BPO industry.
Smart BPO Training (Call Center Training)
Fundamentals of Computer (MS-Office, Internet, Etc.)
Customer Relationship Management
Concept of ICS
Telephonic Etiquettes
Communication Skills
Barriers to effective Communication Skills
Listening skills
Listening v/s hearing
Insight into BPO Concept in India
Working of BPO & Call Centers
Types of Call Centers
IICS stands for Indian Institute of Computer Sciences. It is the best IT training institute in Delhi, which provides a variety of programs and courses at an affordable cost. We are the Best DOEACC Institute in Delhi, known for the excellence, quality and consistency.
We have well qualified and experienced faculties in various streams, who doesn’t only provide computer courses, but also helps in personality development of the students.
In the life of a sales professional (or even other departmental personnel) getting challenging customers is inevitable. But not knowing how to manage the situation and come out of it with dignity, grace and a repaired relationship is not acceptable.
Telephonic Skills training is offered by You Can Change Institute for all skill level. Our trainers believe in guiding, mentoring and nurturing the untapped potential of every individual participant and change them for better.
Telephone/Con-Call Etiquette course is offered by Happy Minds. Happy Minds Training and Workshops aims at mentoring & training individuals & organizations to enable them to reach a higher level of thinking thereby giving a meaning to their existence.”
Building Customer Rapport Course is offered by Dishah Consultants. In the dynamic world of business, customer service is a linchpin of success. Exceptional customer service not only satisfies customers but also builds loyalty and drives business growth.
Certificate In Call Center Training Course (Voice base) is offered by Gandhi Institute Of Technical And Management. Gandhi Institute Of Technical And Management –Board for Vocational & Skill Development (GITAM-BVSD) was established under act 1882, Government of National Capital Territory of Delhi...
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