This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.
DurationCourse Description:
Traditional Customer Relationship Management focuses on collecting and managing customer data, such as information on customer demographics and past purchases.
This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.
Continuing Education Programs at Hunter College (CEP) serves as the non-credit educational arm of Hunter College, of the City University of New York.
CEP meets the professional, academic and cultural needs of our rapidly changing global community.
Our programs: the International English Language Institute (IELI), Continuing Education, Parliamo Italiano, CEP Online, and The Writing Center- CE, offer over 250 courses and certificate programs. More than 8,000 students annually enroll in CEP courses offered in spring, summer and fall semesters.
The International English Language Institute (IELI),Since 1950 it has offered courses in English as a Second Language (ESL) in the heart of Manhattan. IELI has served thousands of students from over 70 countries in courses from Beginner English to Bridge-to-College Level English.
Our aim is to prepare students for American college, university, or businesses by developing accuracy, fluency, and confidence.
Continuing Education has offered a rich variety of certificate programs, personal enrichment and professional development courses since 1998. Learn the latest professional skills needed to get and keep the job of your dreams or simply broaden your knowledge.
We offer a variety of cutting-edge Certificate programs including: Graphic Design, Web Programming, Marketing, Interpretation/Translation, Legal Studies, TESOL, and many more.
This five-Week certificate program can be taken as a stand-alone course, and also fulfills one of the core requirements in DePaul's Integrated Marketing Communications Certificate Program.
This is a one-week, 3 full day, comprehensive Flow course that is an alternative to the Salesforce® Automate No-Code Solutions Using Flow (ADX301) course. This class is designed for experienced Salesforce Administrators with little or some Flow experience who want to really get good with Flow.
Students will be introduced to theories, principles, strategies, initiatives and resources to establish, maintain and project successful customer relationships in a growing business enterprise.
Our goal is to help you use CRM to fuse your technology, process, and people together - uniting them into a cohesive whole focused on customers - and, in the process, igniting a spark that will transform your entire culture.
Introduces you to the use cases of customer relationship management (CRM) systems, specifically Salesforce, and how end-users on sales teams leverage Salesforce’s Sales Cloud Lightning tool.
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