Social Customer Relationship Management (CRMANA)

by Hunter College Claim Listing

This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.

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Course Details

Course Description:

Traditional Customer Relationship Management focuses on collecting and managing customer data, such as information on customer demographics and past purchases.

This course will not only introduce students to the fundamentals of CRM, but will also add an additional layer of information by examining the social elements needed to understand data derived from social networks like Facebook, Twitter and LinkedIn.

  • New York Branch

    695 Park Avenue, East Building 10th Floor, Room E1022, New York

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