Bespoke training for customer service teams. Improve your strategy and skills for managing customer complaints and interactions via social media. Communicating with customers via social media has become vitally important for many organizations.
DurationBespoke training for customer service teams. Improve your strategy and skills for managing customer complaints and interactions via social media.
Communicating with customers via social media has become vitally important for many organizations.
While social media enables customer care teams to respond and interact rapidly, it also creates particular challenges which require investment in staff skills, management and resources
The Social Media for Customer Care Service is the only dedicated service for customer teams in Ireland. It is focused on significantly improving the ability of customer service teams to:
Octave Digital is a specialist digital marketing strategy services and social media marketing company. We help clients significantly improve their online reach and engagement by using our skills and wealth of experience across digital marketing, social media, video content.
And search advertising. Since 2009 we have helped over 120 businesses and organisations – from Weight Watchers to Sherry FitzGerald Lettings to Kilkenny County Council.
improve their digital and social media skills and to significantly improve their marketing performance. Headed up by Paul McGarrity, Octave Digital works with a team of associates – highly experienced marketing and content professionals.
All our clients benefit from working with professionals who are specialists in their field, and who have the knowledge, experience and ability to deliver first-class work.
The basics on how to get your website content to the top of Google for the best keywords for your business.
It’s what we’re known for. We do it all, from organic and paid social media to Google Ads, SEO, copy and content writing, email marketing, and influencer management. And we’re experts at integrating them all together.
This training course is ideal for anyone who wants their website to appear high in Google Search results. You might have some experience of SEO, but it is not necessary for the course.
The Professional Diploma in Digital Marketing is ideal for candidates seeking to gain a fundamental understanding of the digital skills needed to implement a digital strategy for their organisation.
Our trainers have a wealth of marketing experience across a range of sectors. They are able to give highly relevant tips and advice. Our material is constantly reviewed and updated to ensure that every workshop delivers cutting edge knowledge.
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