Social Media for Customer Service

by Octave Digital Claim Listing

Bespoke training for customer service teams. Improve your strategy and skills for managing customer complaints and interactions via social media. Communicating with customers via social media has become vitally important for many organizations.

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Course Details

Bespoke training for customer service teams. Improve your strategy and skills for managing customer complaints and interactions via social media.

Communicating with customers via social media has become vitally important for many organizations.

While social media enables customer care teams to respond and interact rapidly, it also creates particular challenges which require investment in staff skills, management and resources

The Social Media for Customer Care Service is the only dedicated service for customer teams in Ireland. It is focused on significantly improving the ability of customer service teams to:

  • Quickly improve staff knowledge and skills in social media
  • Benefit from an approved style guide on social media
  • Deal professionally with customer queries via social media
  • Handle difficult situations on social media

 

  • BT9 Branch

    54 Elmwood Avenue, BT9, Belfast City

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