Social Media Marketing and Crisis Management Training (2 Days)

by Swinburne University of Technology Sarawak Claim Listing

This programme is designed to prepare you to effectively manage any crisis on social media platforms. You will learn various prevention, mitigation, response and recovery methods in critical situations and be able to apply them effectively on any platform.

RM1850

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img Duration

2 Days

Course Details

This programme is designed to prepare you to effectively manage any crisis on social media platforms. You will learn various prevention, mitigation, response and recovery methods in critical situations and be able to apply them effectively on any platform. 

This intensive 2-day introductory course in social media marketing and crisis management is designed to get you to understand the impact of social media like Facebook, Instagram, LinkedIn, YouTube and WhatsApp on your business and how to take advantage of these opportunities. Also, to develop an online influencer marketing strategy to develop online word of mouth.

This HRDF claimable programme aimed to prepare you to effectively manage any crisis on social media platforms. You will learn various prevention, mitigation, response and recovery methods in critical situations and be able to apply them effectively on any platform.

Upon completion, you will receive the “2 Day Social Media Marketing and Crisis Management Training” certification from Swinburne University of Technology Sarawak and ClickAcademy Asia. ClickAcademy Asia is a partner of Swinburne University of Technology Sarawak in delivering digital related professional courses.

Course details

  • Target beneficiaries, course objectives and course content 

Target beneficiaries

  • Ideal for marketing professionals and management staff looking for an intensive introduction to using social media channels within a marketing strategy.

Participants will be able to:

  • Understand how to align your social media strategy to your overall business objectives
  • Evaluate appropriate channels, content, tools and techniques for your social media activity
  • Understand the risks of social media and plan effective strategies for online reputation management
  • Develop an influencer marketing strategy to attract influencers and generate online word-of-mouth
  • Measure success of your social media activity

This 2-day course covers:

Setting the stage

  • The social media landscape
  • Positive and negative case studies

The case for social media

  • Global and local trends
  • Implications for business and marketing

Social media channels

  • Major channels like Facebook, Instagram, YouTube, WhatsApp and Twitter
  • Growing channels like LinkedIn, Pinterest and Telegram
  • Other channels – TikTok and Snapchat
  • Latest trends
  • Content marketing strategy
  • Advertising
  • Case studies

Social media crisis management

  • Defining social media crisis
  • Laying the foundation
  • Crisis prevention, readiness and radar
  • Understanding a social media crisis
  • Responding to a crisis
  • Renewing social media crisis
  • Case studies

Influencer marketing

  • Online vs offline word of mouth and finding key influencers
  • Creating an influence marketing plan and managing influencers

Social media measurement

  • Benchmarking and the ROI
  • Tools and Dashboards
  • Kuching Branch

    Jalan Simpang Tiga, Kuching

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