Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life
DurationConflict Management Training Course
Training Course Overview
Do you want your team to better manage conflict internally and externally? This conflict resolution training course will give you the required skills.
Firstly we must appreciate that conflict in the workplace is inevitable. Nevertheless, this isn’t a bad thing. In fact, it is simply part of day-to-day working life.
For instance, we’ve all been in situations where our competing goals clash. Furthermore, we’ve all witnessed the personal animosity that can surface due to unaddressed issues.
This Conflict Management training will prove especially helpful in eliminating many of the hidden conflicts in the workplace problems, subsequently creating a more productive workplace with better conflict resolution.
This course will change the way Learners approach conflict. For example, it will give them conflict management techniques, tools, and confidence to better deal with situations where conflict management skills are demanded.
As a result, this will lead to better working relationships, improvements in performance, and greater workplace harmony.
Learning Objectives
By the end of this Conflict Management training course, the Learner will be able to:
Increase self-confidence when faced with conflict.
Identify other people’s conflict styles and needs.
Exit challenging conversations knowing that the Learner was able to put their point across effectively.
Know the right questions to ask at the right time, and demonstrate active listening, to really understand the other person’s perspective.
Understand organisational politics that can lead to conflict in the workplace, and use a positive, ‘above the line’ approach that demonstrates awareness and integrity.
Learn about body language, tone, & words and what they can really mean.
The World of Retail and Manufacturing
Working with any retailer can be very demanding, as you know, and we know from being on both sides of the fence.
Having the best people is essential to delivering profitable wins, and whilst ‘people are your best asset’ is a hackneyed term, we all know that they can make or break your profit.
A bad meeting, a poor negotiation, recommendations not accepted, can be disastrous.
MBM understand this industry and can build a People Management Training Course with you, for you, that helps you to achieve your business’ goals.
How MBM Began
Our founder, Darren A. Smith created MBM after spending 12 years at a big four UK supermarket as a Category Manager, he saw the need to help suppliers work better with retailers.
The low point of what he saw, having sat through over 2,000 supplier presentations, was a 3.5-hour presentation on frozen carrots presented by 126 slides, a man who turned up with no pen, paper or bag to a meeting, and presentation after presentation that was poorly thought through for a retailer or has no actionable insights.
Of course, there were many suppliers that presented, negotiated and influenced very effectively. The opportunity gap was and is to make the good, better, and the better, best.
You can find out more about our history, brand and values on our Brand page, or read about background, skills and experiences on our Team page.
Our Unique Training Method
Our best work is done through a programme. Not one day training, courses because they have a limited effect. Sticky Learning ® is the term we use to headline our approach to training.
In essence, our programmes are 6 months each and include 5 main parts; Learning To Learn, Foundation day, Embedding day, Advanced day, and the Sticky Pieces that the Learner completes during the course to keep their learning alive.
Couple this with our comprehensive 5 level evaluation and you have a training provider that cares about your learners’ learning for the long term and your return on investment.
Who We Work With
Our best work is done with companies who within retail because we know the industry and all of the people who work for MBM have either worked for a supplier or a retailer.
Yes, of course, we have worked with a few other companies. After all, who can resist working with great brands, such as NHS or McDonald’s? The vast majority of our clients are suppliers to the supermarkets.
Conflicts can be hard. We get so emotional that sometimes we feel we can’t take it at all.
Managing Difficult and Demanding People and Situations Course Is Offered By Activity Group
This course is for anyone who deals with customers on a face-to-face basis or over the telephone. It is designed especially for those with responsibility for ensuring customer issues are dealt with promptly, politely, fairly and firmly.
Conflict is both natural and inevitable and in this course you will explore how to turn these experiences into something constructive.
Become more confident about dealing with violence and aggression by identifying types of behaviour and the triggers for violent aggressive behaviour
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