This course teaches you to have the confidence to know what to do, should you ever encounter a situation where conflict arises which could lead to assaultive behavior.
Learn how to use words and presence to understand differing ideas, defuse aggression, and come to a satisfactory resolution in the workplace.
Have you ever avoided a conversation with a coworker who has a strong personality and opinions?
Do you find it hard to come to a resolution on a problem that everyone can agree to?
Have you ever been afraid for your safety in a conversation with a coworker who got aggressive??
Opinions run strong. Personalities clash. Differing views on approach. This is normal in the workplace, but what is becoming more common are these situations escalating out of control, even into physical altercations. Now more than ever, it's critical to learn skills on how to lead conversations so they are constructive and respectful.
We need to learn how to anticipate emotional responses so we can be prepared to keep ourselves and those around us safe. This is not just about mitigating workplace violence, or non-violent interventions, this is about learning basic life skills that you can apply in any area of your life.
?Strategic Conflict Resolution equips you how to use words and presence to defuse aggression, to prevent confrontation from escalating into violence, and come to a satisfactory resolution.
This course teaches you to have the confidence to know what to do, should you ever encounter a situation where conflict arises which could lead to assaultive behavior.
This seminar teaches you to recognize the signs, signals and behaviour cues in others that will increase your personal and organizational safety. It increases your positive customer service interactions and promotes the respect of all individuals involved in the conversation.
Learn Skills How To:
limit workplace violence
reduce stress
lessen poor team dynamics, HR involvement, customer complaints
tighter-knit team that can solve problems quickly
increase safety of staff
build confidence
elevate professionalism
enhance corporate reputation
This Course Is Ideal For:
Frontline, public-facing roles, such as: reception, sales, customer service, supervisors and managers in industries such as: hospitality, real estate, professional services, recreation, education, city services
Working with difficult or aggressive coworkers or clients
Handling strained personal relationships
Dealing with people in any situation! Principles can be applied across every aspect of life.
Who We Are
Tip of Spear is the premier academy for
physical security, personal safety and self-defence training
in Alberta, Canada.
We Are:
Who We Are
Tip of Spear is the premier academy for
physical security, personal safety and self-defence training
in Alberta, Canada.
We Are:
One of the largest training centres serving all of Alberta.
Providers of instructor-led in-person and self-led virtual training.
Accredited trainers in physical security, private investigation, peace officer, and other protection careers.
Certified trainers in self-defence, situational awareness and other personal safety life skills.
We are Métis owned and operated.
We have a long-standing A+ rating with the Better Business Bureau.
Tip of Spear is a privately held corporation based out of Edmonton, Alberta, Canada. We have been actively operating and serving all of Alberta since 2011. Tip of Spear has two owners, four support staff, fourteen instructors and 15 training programs (and growing). To learn more about our story, read our article Tip of Spear Celebrates 10 Years.
Why Are We Different?
We truly care about our student's careers and personal safety. We want to walk with our students along their entire protection career journey, whether that's helping them advance in a specific career path or transition over to a new one. We want to equip them to help their communities stay safe and enable everyone to go home safe to their families at the end of the day.
Our expertise is training, and that is our entire focus and what we do best. We carefully select, or develop every training course we teach.
We are not a security guard company ourselves, which means that we can remain objective and we will never compete against your company for contracts.
We live and work in Alberta too, so we know what the security industry is like here and teach from that perspective, which gives you an advantage.
We are flexible and adaptable to serve the needs of large and small employers. Whether you need your current training program evaluated and revamped, or the occasional instructor to cover for a staff instructor illness or injury, or focus on service and sales rather than training, we are here to help you achieve your goals. Please see Specialty Services for a full list of additional services.
Our Values
Our company was founded on the values of: Courage, Determination, and Faith (Peace)
We passionately believe every life is precious and deserves to be safe and protected as a basic human right.
Our Vision
We are dedicated to giving as many people as possible the opportunity to build the self-confidence and learn the skills to protect themselves and those they are responsible for, and ultimately enjoy a peaceful life.
Our Mission
To provide professional, practical, world-class, current, effective education in security, defensive tactics and self-defence to civilians and the protection industry, in order to keep not only themselves safe on and off the job, but the communities they live in and serve.
The conflict management tools that are taught in this course can be very easily applied in our home life, our social circles and at work.
This program has the advantage of providing a highly relevant experiential learning opportunity to students as they operate a conflict resolution service to support other students in preventing and resolving interpersonal conflict.
The Conflict Management webinar is a safe and confidential space for you to gain the skills and confidence to deal with difficult situations and foster healthy and productive workplace relationships.
This workshop will focus on research derived strategies for maintaining and enhancing your relationships that are practical and effective.Â
This interactive course presents foundational knowledge and skills needed to understand and manage interpersonal conflict.
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