Strategic Conflict Resolution

by Tip Of Spear Claim Listing

This course teaches you to have the confidence to know what to do, should you ever encounter a situation where conflict arises which could lead to assaultive behavior.

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img Duration

1 Day

Course Details

Learn how to use words and presence to understand differing ideas, defuse aggression, and come to a satisfactory resolution in the workplace.

Limiting Workplace Violence

  • Have you ever avoided a conversation with a coworker who has a strong personality and opinions?

  • Do you find it hard to come to a resolution on a problem that everyone can agree to?

  • Have you ever been afraid for your safety in a conversation with a coworker who got aggressive??

Opinions run strong. Personalities clash. Differing views on approach. This is normal in the workplace, but what is becoming more common are these situations escalating out of control, even into physical altercations. Now more than ever, it's critical to learn skills on how to lead conversations so they are constructive and respectful.

We need to learn how to anticipate emotional responses so we can be prepared to keep ourselves and those around us safe. This is not just about mitigating workplace violence, or non-violent interventions, this is about learning basic life skills that you can apply in any area of your life.

?Strategic Conflict Resolution equips you how to use words and presence to defuse aggression, to prevent confrontation from escalating into violence, and come to a satisfactory resolution.

This course teaches you to have the confidence to know what to do, should you ever encounter a situation where conflict arises which could lead to assaultive behavior.

This seminar teaches you to recognize the signs, signals and behaviour cues in others that will increase your personal and organizational safety. It increases your positive customer service interactions and promotes the respect of all individuals involved in the conversation. 

Learn Skills How To:

  • limit workplace violence

  • reduce stress

  • lessen poor team dynamics, HR involvement, customer complaints

  • tighter-knit team that can solve problems quickly

  • increase safety of staff

  • build confidence

  • elevate professionalism

  • enhance corporate reputation

This Course Is Ideal For: 

  • Frontline, public-facing roles, such as: reception, sales, customer service, supervisors and managers in industries such as: hospitality, real estate, professional services, recreation, education, city services

  • Working with difficult or aggressive coworkers or clients

  • Handling strained personal relationships

  • Dealing with people in any situation! Principles can be applied across every aspect of life.

  • Edmonton Branch

    11217-149 Street NW, AB, T5M 1W6, Edmonton

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