Designed to help front line customer service representatives communicate more effectively with clients. Includes coaching, digital materials and a one-year subscription to Sandler Online.
DurationDesigned to help front line customer service representatives communicate more effectively with clients. Includes coaching, digital materials and a one-year subscription to Sandler Online.
Insight and tips on current sales, sales management, leadership and management topics. We invite you to comment on our posts and to pass them on to your colleagues.
As budgets and staffing are reduced, an agency’s ability to provide quality customer service becomes all the more challenging. Customers interact with an agency through letters, telephone calls, emails, and in-person.
Providing excellent service to the public is important–but how do you cope and stay calm with the angry or challenging person?  This module offers concrete ways to cope with various types of challenging citizens.  You will learn ways to get them to listen to you
Identifies basic work ethics and principles that are essential in providing outstanding service to customers. A strong emphasis is put on the importance of personal leadership development as you can not begin to lead others until you can first lead yourself.
Customer Service Management & Supervision training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...
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