Strategic Customer Care (SCC)

The foundation of creating a customer service culture is understanding expectations, going the extra mile and being a customer advocate. This workshop begins with taking 100% responsibility for yourself and the attitude you convey. Each time you come into contact with a customer, your attitude is s...

Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...

In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional...

Ensure that customer-facing employees provide professional, top-notch service in their email writing. The objective of this training is to craft focused emails that are clear and concise and help to build and maintain positive relationships with clients.