Strategic Customer Care (SCC)

The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards. 

Our customer service training program will help you gain critical skills that make a positive impression on current and future customers. From communication and interpersonal skills to creative thinking and conflict resolution, learning how to adapt to customer needs can de-escalate situations and ...

Customer service training workshops by Training For Success are created specific to the issues facing your industry. We tailor your program to include specific customer service situations facing your team. Common real world and highly relatable examples are used to meet your business's customer

This Professional Telephone Skills Training course is designed to help you learn: the appropriate telephone voice and vocabulary, techniques to create a great first impression and gain client trust through proven communication methods, how to professionally handle irate customers and clients and h...

In this three-hour workshop, learn about customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.