Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
DurationExperience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
You Will Learn How To:
Peter Neufeldt is the president of Peak Performance Consulting. He has a Master of Social Work degree, has worked in various public sector management and human resource positions.
Has owned several businesses in Regina, and has provided corporate, personal consulting services and coaching to local, national and international organizations through his consulting business since 1989.
The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service and information skills to meet the demands of today’s business.
Understanding customer buying habits and lifestyle preferences help organizations make effective and profitable decisions. There is a vast amount of data that can be used to not only describe customers past and current buying behaviours, but also predict future ones. Â
This course helps the trainees to recognize that customer service delivery is an individual response value, to understand how your own behaviour impacts the behaviour of others, to develop more confidence and skills as a problem-solver.
Creating a customer service culture in your organization must be viewed as the cornerstone of your continued success. Some companies attempt to reinvent themselves in an effort to increase market share by adding non-traditional product lines.
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