Experience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
DurationExperience this unique Customer Service & Satisfaction workshop that gives you insights, strategies, methods and techniques distilled from years of experience of highly successful service leaders who have built thriving organizations and world-class teams.
You Will Learn How To:
Peter Neufeldt is the president of Peak Performance Consulting. He has a Master of Social Work degree, has worked in various public sector management and human resource positions.
Has owned several businesses in Regina, and has provided corporate, personal consulting services and coaching to local, national and international organizations through his consulting business since 1989.
As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way.
This two-day workshop is focused on managing customer expectations and dealing with challenging service situations. The Fundamentals of Customer Service course will outdo the competition and show how a company can be loyal to their customers.
Everyone expects a great customer service experience, but how can you provide it? Come away from this program with a renewed understanding of how customer service excellence helps achieve customer satisfaction, loyalty and advocacy.
Customer service training for all agents whose role is to improve the quality of the customer experience in their organization.
This program focuses on a number of customer service skills that are applicable to all industries.
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