This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
We will also discuss how to ask questions that lead to open and honest responses from a negotiation counterpart. Presentation of an actual negotiation in a healthcare setting will provide participants with a hands-on opportunity to learn about negotiating styles and other conflict-resolution dynamics.
Learning Objectives
As a next-generation university, we reimagine the future of higher education. Concordia’s innovative approach to experiential learning and cross-functional research benefits our 50,000 students.
Concordia is the top-ranked university in Canada under 50, located in vibrant Montreal on the traditional lands of the Kanien’kehá:ka Nation. We strive to be socially responsible and create a more equitable and sustainable world.
At the end of this training, you will have developed a better understanding of your colleagues and how they deal with conflict. It is possible to use conflict to advance professional progress!
Credence has led thousands of individuals, teams, and workplaces through our tailor-made workshops.
Conflict is a clash of interests, attitudes or ideas between individuals. Understanding the dynamics behind conflict and building effective communication skills are key factors to conflict resolution.
After this session, participants will be able to define conflict and assess the impact level of an ongoing conflict
Identify your own conflict style and that of others, explore the problem-solving process, and discover practical strategies and tools that will increase your confidence and skill in resolving conflicts in a constructive manner.
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