This course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
DurationThis course will introduce how to prepare for negotiation, how to determine whether potential agreements are good or bad, and how to be most persuasive when presenting offers.
We will also discuss how to ask questions that lead to open and honest responses from a negotiation counterpart. Presentation of an actual negotiation in a healthcare setting will provide participants with a hands-on opportunity to learn about negotiating styles and other conflict-resolution dynamics.
Learning Objectives
As a next-generation university, we reimagine the future of higher education. Concordia’s innovative approach to experiential learning and cross-functional research benefits our 50,000 students.
Concordia is the top-ranked university in Canada under 50, located in vibrant Montreal on the traditional lands of the Kanien’kehá:ka Nation. We strive to be socially responsible and create a more equitable and sustainable world.
Understanding and balancing our conflict style biases
An examination of levels of conflict from the interpersonal to the international.
With the skills gained in this course, you will be able to apply assertive communication tactics to conflict resolution.
This program has the advantage of providing a highly relevant experiential learning opportunity to students as they operate a conflict resolution service to support other students in preventing and resolving interpersonal conflict.
By the end of this course, participants will develop capacity and skills to apply to resolving workplace conflicts with tact and skill.
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