In this highly competitive business environment, it’s no easy task to win over a customer. And once you do, there’s the challenge of keeping them. Customer experience training helps your business deliver a world-class customer experience, at every stage, in every interaction.
In this highly competitive business environment, it’s no easy task to win over a customer. And once you do, there’s the challenge of keeping them. Customer experience training helps your business deliver a world-class customer experience, at every stage, in every interaction.
What truly sets a business apart is often not its product – but its service. Professional, efficient, and engaging customer care increases customer satisfaction, which translates directly to a rise in profit.
Our Customer Experience programme helps your business improve customer experience across your value chain. Your internal and external teams learn valuable skills and tools to speedily and empathetically manage customer complaints, handle queries and escalations, all while saving themselves time, energy, and stress.
Course Content
The programme is packed with essential customer experience insights, including:
Developing a competitive edge in the market
De-escalating tension and managing complaints
Understanding customer needs and frustrations
Improving the customer experience across the value chain
Tangible methods for increasing customer satisfaction and profits
Who is this programme for?
Anyone in the business who interacts with customers will benefit from the training, including customer service management, call centre and telesales, project management, internal and external sales, transport and delivery personnel.
Anything else I should know?
The training is designed as a series of highly engaging, interactive workshops and discussions. The programme is fully customisable based on your needs, budget, and schedule. It works particularly well in tandem with the Sales and Leadership Development programmes.
McCormick Training has been in business for 38 years and over time has developed effective and practical training programs focusing on leadership, sales, customer experience and mindset empowerment. We assist organisations to instil a culture of professionalism throughout all divisions and departments, combining flexibility, extensive knowledge and expertise in the skills development and training arena.
McCormick Training has developed an exceptional reputation in the marketplace, ensuring that organisations and companies achieve a measurable return on investment by specialising in both customisation of content and off-the-shelf solutions.
Through our experience, we have a thorough understanding of the obstacles businesses face and in order to craft a solution for every challenge.
Philosophy: McCormick Training creates strategic business partnerships in order to implement tangible change within the organisation
This programme aims to upskill employees who are currently employed in a reception and cash handling role.
Foster And Maintain Customer Relations course is offered by FBT Consultants. Our vision is to train for a better tomorrow. With the ever changing and challenging South African economy, our vision is to give our learners the required skills to be employable.
The aim of this course is to give you an introduction to the key terms and ideas of customer service and explain how they relate to business in the twenty-first century.
By the end of this course you will have improved your insight and understanding of telephone etiquette, from how best to make and answer a call covering aspects such as your voice, courtesy, addressing the caller, taking and leaving messages and telephone hardware, to how best to approach different
In this course we teach trainees to develop the already exceptional skills that they have working with people. This workshop will help participants define and understand call centre strategies.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy