In this highly competitive business environment, it’s no easy task to win over a customer. And once you do, there’s the challenge of keeping them. Customer experience training helps your business deliver a world-class customer experience, at every stage, in every interaction.
DurationIn this highly competitive business environment, it’s no easy task to win over a customer. And once you do, there’s the challenge of keeping them. Customer experience training helps your business deliver a world-class customer experience, at every stage, in every interaction.
What truly sets a business apart is often not its product – but its service. Professional, efficient, and engaging customer care increases customer satisfaction, which translates directly to a rise in profit.
Our Customer Experience programme helps your business improve customer experience across your value chain. Your internal and external teams learn valuable skills and tools to speedily and empathetically manage customer complaints, handle queries and escalations, all while saving themselves time, energy, and stress.
Course Content
The programme is packed with essential customer experience insights, including:
Developing a competitive edge in the market
De-escalating tension and managing complaints
Understanding customer needs and frustrations
Improving the customer experience across the value chain
Tangible methods for increasing customer satisfaction and profits
Who is this programme for?
Anyone in the business who interacts with customers will benefit from the training, including customer service management, call centre and telesales, project management, internal and external sales, transport and delivery personnel.
Anything else I should know?
The training is designed as a series of highly engaging, interactive workshops and discussions. The programme is fully customisable based on your needs, budget, and schedule. It works particularly well in tandem with the Sales and Leadership Development programmes.
McCormick Training has been in business for 38 years and over time has developed effective and practical training programs focusing on leadership, sales, customer experience and mindset empowerment. We assist organisations to instil a culture of professionalism throughout all divisions and departments, combining flexibility, extensive knowledge and expertise in the skills development and training arena.
McCormick Training has developed an exceptional reputation in the marketplace, ensuring that organisations and companies achieve a measurable return on investment by specialising in both customisation of content and off-the-shelf solutions.
Through our experience, we have a thorough understanding of the obstacles businesses face and in order to craft a solution for every challenge.
Philosophy: McCormick Training creates strategic business partnerships in order to implement tangible change within the organisation
Our Customer service training program seeks to achieve improvement in levels of real and perceived customer service by immediately improving the skills and the commitment of everyone who has customer contact in your organization.
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