Supervising Others Training

Supervision Training Course helps people in supervisory roles to improve their skills, confidence and management capabilities. This training will benefit new supervisors and anyone who wants to improve their skills in supervising or managing others, ensuring high levels of productivity and team cohesion.

Course Outline for Supervising Others Training

After completing this course, participants will have learned to:

Topic 1

You as the Supervisor

• Competencies of a Winning Supervisor
• What to Do If You’ve Been Promoted from within the Team
• Reflection

Topic 2

Communicating to your Team

• REACH Review – Communication Evolution Tool
• Adjusting Your Style for a Better Approach
• Reflection

Topic 3

Set the Expectations

• Vision
• How Does Your Team Fit into the Bigger Picture
• Define the Requirements
• Set the Expectations with SMART’ER Goals
• The SMART’ER Way
• Reflection

Topic 4

Successful Delegation

• 10 Rules for Successful Delegation
• Degrees of Delegation
• Troubleshooting Delegation
• Reflection

Topic 5

Art of Feedback

• Types of Feedback
• 3 Stages to Receiving Feedback
• 5 Top Tips to prepare yourself to provide feedback
• Feedback Delivery Tools
• Difficult Feedback
• Seeking Feedback

Topic 6

Managing your Time

• The 80/20 Rule
• Prioritising with the Urgent-Important Matrix
• Block Out times around your Energy Cycle

Topic 7

Managing Conflict

• Tuckman and Jensen four phase model
• Team Development Stages
• Using a Conflict Resolution Process
• Alternate techniques
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team