Supervision and People Management

As a supervisor, team leader, or manager, it can be difficult to perfect the art of achieving outcomes through other people, in a way that engages and motivates. Supervision requires balancing different views and adapting your management style to suit the situation.

What you will learn:

• Understand the requirements of your role as a supervisor or manager.
• Apply the core skills of effective communication.
• Identify your preferred communication and management style using the DISC Profile®.
• Adapt your communication and management style to suit individual situations.
• Explain the coaching and counselling process.
• Provide an effective combination of positive and constructive feedback.
• Delegate tasks effectively for the benefit of both individuals and the organisation.