Supervisory Skills

Programme Objectives:

• Increase knowledge of the nature of management work and key activities of supervisors
• Develop skills of leadership and team working in order to achieve organisational goals
• Develop effective meetings management techniques
• Be able to manage staff performance using appropriate approaches
• Develop change management skills
• Develop understanding of key aspects of approach to influencing techniques
• Develop knowledge of own interactive style profile
• Develop skills in handling people interaction and behaviours including conflict
• Be able to communicate effectively with all staff and customers
• Be capable of dealing with informal and formal disciplinary issues according to procedures
• evelop personal time management and work organisation techniques