This skills programme is designed for the public sector and is aimed at public sector officials involved in a supervisory role to ensure an excellent service delivery standard throughout the public sector.
DurationThis skills programme is designed for the public sector and is aimed at public sector officials involved in a supervisory role to ensure an excellent service delivery standard throughout the public sector.
The benefits of this skills programme include:
Improved service delivery as supervisors are equipped to enhance the performance of their teams
Understanding of ethical concepts and leading by example;and
Ensure stable performance and work relationships so that productivity and employee morale in the organisation can be increased and improved.
Pro-Active Public Services College was founded in January 1999 to address the need for financial skills development in the public sector. Pro-Active Public Services College was the first educational institution to receive full accreditation from the Public Sector Education and Training Authority (PSETA) in South Africa.
Pro-Active Public Services College offers training solutions through qualifications, skills programmes and workshops. We offer face-to-face training, e-learning and online interactive training.
Training is facilitated as scheduled courses or specifically tailored for group-training needs of customers. The training solutions offered fall within the following categories: Public Finance; Supply Chain Management (in the Public Sector); Management; Administration; Secretarial; Education and Development (ECD, OD-ETDP and SACE); Small Business Training for Entrepreneurs; Health and Safety; and Computer Skills
The purpose of the Supervisory Skills for Team Leaders workshop is to strengthen your current supervisory skills. It explores the role of the team leader in ensuring that the team meets organisational or required standards.
As a supervisor, you play a key role to build and reinforce a culture of customer service. The course is designed to give you the skills to implement a series of actions to introduce and maintain the customer service’ Programme in your business.
This course is designed to help delegates gain confidence in supervising others by knowing what areas they need to consider when leading people.
As a manager, your team is one of the most critical resources at your disposal to successfully achieve your work objectives. Gain proven competence in team management through this skills programme specifically designed for first line managers, supervisors and foremen.
Performance management is a vital skill for both supervisors and managers to refine. This workshop provides the building blocks for setting expectation, effective evaluation, the foundations of engagement, exploring solutions to performance gaps, communication and collaboration within the team
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