Supervisory Skills Training

In this course, participants learn how to lead teams towards higher productivity by learning techniques to improve efficiency. Participants learn the true roles and responsibilities of a supervisor and understand leadership skills that is needed for effective supervision. Participants will also learn how to deal with conflicts and how to handle disciplinary issues among team members participants will learn how to communicate effectively and provide constructive feedback to team members and peers.

In this course, participants will learn:

• How to define and understand their role as an effective Supervisor
• How be able to lead their team to achieve department/organization goals
• How supervise effectively by providing support and proper delegation
• How to communicate effectively to maintain harmony and motivate team members

Effective Supervisory Skills Training Course Objectives

• How to define and understand their role as an effective Supervisor
• How be able to lead their team to achieve department/organization goals
• How supervise effectively by providing support and proper delegation
• How to communicate effectively to maintain harmony and motivate team members

Learning Outcomes

• Able to define and understand their role as an effective Supervisor
• Able to lead their team to achieve department/organization goals
• Able to supervise effectively by providing support and proper delegation
• Able to communicate effectively to maintain harmony and motivate team members

Content

• In this supervisory skills course, participants learn how to build teams based on trust, and common goals by effective supervision Carry out the roles and responsibilities of a Supervisor effectively

Module 1 – Understanding your role as supervisor

This module will get participants to understand their true Roles and Responsibilities as a key member of the Operations team that ensures Company strategies are executed and prescribed goals achieved.

• Understanding Roles and Responsibilities of a effective Supervisor · Lecture
• Planning and Setting Goals · Group Activity
• Your role as a Leader · Discussion/Lecture

Module 2 – Building a high-performance team

Participants will learn how to build enthusiastic team players that will support Department objectives, and in the process, learn to get the best performance out of every team member

• Building blocks of a high-performance team · Activity/Debrief
• Using Effective Communication – to understand the common mistakes made and steps to rectify · Activity/Debrief
• Motivating employees – To understand the power of motivation and ways to use it to propel to high performance · Activity/Debrief

Module 3 – Managing conflict at the workplace and handling misconduct

Participants learn how to effectively manage conflict that occurs at every workplace.  They shall learn how to defuse tension and refocus efforts towards productivity. They will also learn the salient points to handle Disciplinary/Misconduct matters and how this can encourage productivity.

• Learn causes of conflict and how to manage and overcome using a process · Case Study/Real Life Case/Debrief
• Learn NOT to avoid Disciplinary matters but use it as a way to encourage productivity · Case Study/Debrief
• Understand some standard Disciplinary procedures as prescribed by Employment Act 1955 · Lecture/Case Study

Module 4 – Sustaining a high-performance team

At the end, the goal is for all team members to remain motivated and profess self leadership to sustain performance and achieve or surpass goals. This module concludes the end result for every supervisor ie for each subordinate to perform at the best level with minimum guidance

• Participants will learn the right way to delegate subordinates · Activity /Debrief
• They will learn and practice the appropriate words to use while giving feedback to subordinates and superiors · Activity/Debrief
• Understanding the concept of Walking The Talk – to be a true example to subordinates · Lecture/Debrief