Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
Supportive Conversations Course
Note: This course is available as either an online or face-to-face training session. Please let us know which you prefer when contacting us.
About the Supportive Conversations Course
Managers often struggle to know what to say. More specifically how to open a conversation, what questions to ask, how to really listen, how to be consistently supportive and care for themselves.
This course has been designed with line managers in mind. It aims to educate people managers to be proactive and open up the difficult conversations about mental health, hold the conversation and implement follow up. It looks to improve people management skills by reducing reactivity and encouraging early detection and prevention.
Understanding stress in the workplace
Increase knowledge and awareness around mental health
Learn to spot the signs and symptoms of poor mental health developing in the workplace
The conversation cycle
Listening skills
Questions skills
Learn about helpful resources to signpost people to
Why was this course created and why is it important?
Managers often struggle to know what to say and how to genuinely start those conversations
Learn the specifics or how to properly open a conversation
Learn what questions to ask
Learn skills to practice how to really listen with empathetic and active listening
Learn how to be consistently supportive
Learn how to care for yourself and prioritise your own self care
About us
Recovery from poor metal health will test you to your core. It takes strength, determination and focus you didn’t even know you possessed and the need of support from a wide range of sources.
I know this because following a redundancy, an end of a relationship and the birth of my daughter in quick succession, I experienced post-natal depression and anxiety.
Before this time, I had spent over 15 years working in the retail & financial services sector and I decided that I would use the knowledge and understanding I gained during this time to change direction.
My passion for mental health and empowering people through learning and development has led me to where I am today. EDP is now an award winning company specialising in Mental Health and wellbeing training, we have worked with some of the largest companies in England and received outstanding feedback and built lasting relationships with clients.
My own experience, training and listening to hundreds of people share their own stories of mental health has equipped me with information about the realistic and practical steps people can use to take control of their own wellbeing.
Greater understanding of ones mental health can help improve the quality in people’s personal and professional lives. I am passionate about the role learning and development has to play in prevention of poor mental health and maintaining the quality of one’s mental health.
Before I started my journey I had no idea how debilitating poor mental health could be, now with lived experience and networks of people committed to creating workplaces and communities that minimise the stigma attached to mental health, where people can support others and understand their own wellbeing I realise that my own health was a turning point into something more meaningful and enriching.
I’m proud that my company Empower Develop People continues to grow and is the leading provider of Mental Health First Aid England Products in the south west.
Vision
Everybody has access to training and information to aid a basic understanding of common mental health illnesses and knowledge on how they can practically and realistically impact their own wellbeing.
Mission
Deliver authentic and quality training to companies and organisations, support them to implement wellbeing strategies and policies to encourage employee wellbeing and make mental health an integral part of their work life and to work with individuals to enhance their own wellbeing and thrive.
Values
Trust – we will always be transparent, forth coming and consistent.
Integrity – quality training, most up to date information, latest techniques and resources, we deliver what we say we will.
Relationships – above and beyond, value and make an inclusive feel for all stakeholders.
Collaboration – we will continuously share new and relevant information and resources that are useful for our clients, stakeholders, delegates and wellbeing partners, we work in an inclusive and complimentary way.
Passion – passion over profit, all employees have a passion for the subject matter coupled with a will to empower people, we will get the information to where it is needed or requested by means most appropriate.
Our training methodology integrates personal growth, team building, and peer support training to create an all-encompassing and engaging learning experience.
This course is aimed at all workers in the public or private sectors, whose job roles bring them into contact with others and situations where conflict or aggression may arise
Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more…
NC Training Services was established in 2002 by experienced trainer and end user, Nicola Coles. After a further 11 years of successful delivery of training courses to a plethora of clients the company’s growth was culminated in obtaining ‘Ltd’ status in 2013.
In the increasingly demanding environment for Housing Associations and Social Housing providers, employees encounter growing challenges. When visiting contract holders in their homes, they may face difficult individuals who exhibit anger and aggression.
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