Taking Initiative, Upselling, Total Customer Service

by Leadway Claim Listing

Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.

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img Duration

2 Days

Course Details

Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.


Contents:

  • Taking initiative in workplace

  • Good customer servicing

  • Keeping customers all the times

  • Upselling services to generate more revenues

  • Increase sales

  • Introduction and Objectives

  • Taking Initiative

  • The Total Service Concept

  • Good Customer Service

  • The Customer Report Card

  • Moment of Truth Re-visited

  • Keeping Customer in Good & Bad Times

  • Winner & Losers: Up Your Service, Up Your Selling

  • Up-selling Skill

  • Closing

  • Ipoh Branch

    01-7th Floor, Ipoh Tower, Jalan Dato' Seri Ahmad Said, Ipoh

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