Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
DurationAttitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Contents:
Taking initiative in workplace
Good customer servicing
Keeping customers all the times
Upselling services to generate more revenues
Increase sales
Introduction and Objectives
Taking Initiative
The Total Service Concept
Good Customer Service
The Customer Report Card
Moment of Truth Re-visited
Keeping Customer in Good & Bad Times
Winner & Losers: Up Your Service, Up Your Selling
Up-selling Skill
Closing
Leadway Consultancy is a consulting firm and training Center located in Ipoh, Perak. Our services included engineering consultancy, corporate consultancy and training. Our firm is a registered Engineering Consultancy Practice under Board of Engineers Malaysia (BEM).
Our training courses are HRDF claimable and CIDB CCD accredited. Being a certified consulting firm by BEM, CIDB and HRDF, we are professional and passionate. We are a team of results-oriented consultants that have deep industry and consulting experience.
We have a passion for defining and implementing process, organization and technology improvements serving all industries. The seven core values of our firm are: build leaders, inspires people, continuous development, professional & expertise, competency, fulfil customers’ needs and goal oriented.
Customer Service training is offered by JTS Trainings. JTS Trainings is one of the leading training and consultancy companies dedicated to providing quality training to boost a feeling of value in employees.
Excellent Customer Service Skills workshop is offered by ITS Management Sdn. Bhd. (ITS Learning Center). ITS Management Sdn. Bhd. (formerly known as ITS Learning Center) is a professional training institute that gained multiple approvals from Malaysian Government Agencies.
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.
Customer Service course is offered by Via Commerce. Via Commerce Sdn. Bhd. was incorporated in 2002 by a group of professionals from various backgrounds.
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