Taking Initiative, Upselling, Total Customer Service

Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work on the computers, but you need to know more about the non-tangibles.

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Customer Service Excellence training is offered by FMM Institute. FMM Institute believes in lifelong learning. The range of Certificate programmes offered provides the opportunity for working personnel to gain qualifications to upgrade themselves for career advancements.

This course is specifically designed to equip front-line employees in the service industry with a competitive edge in providing superior guest service. Participants will understand their role in an organization and the expectation of their employers in serving customers well.

Customer Service course is offered by Jas Training and Consultancy. Management Consultancy specializing in Human Resource Management viz Recruitment, Training, Consulting Areas, Industrial Relations and Food Safety related services.