Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
DurationAttitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Contents:
Taking initiative in workplace
Good customer servicing
Keeping customers all the times
Upselling services to generate more revenues
Increase sales
Introduction and Objectives
Taking Initiative
The Total Service Concept
Good Customer Service
The Customer Report Card
Moment of Truth Re-visited
Keeping Customer in Good & Bad Times
Winner & Losers: Up Your Service, Up Your Selling
Up-selling Skill
Closing
Leadway Consultancy is a consulting firm and training Center located in Ipoh, Perak. Our services included engineering consultancy, corporate consultancy and training. Our firm is a registered Engineering Consultancy Practice under Board of Engineers Malaysia (BEM).
Our training courses are HRDF claimable and CIDB CCD accredited. Being a certified consulting firm by BEM, CIDB and HRDF, we are professional and passionate. We are a team of results-oriented consultants that have deep industry and consulting experience.
We have a passion for defining and implementing process, organization and technology improvements serving all industries. The seven core values of our firm are: build leaders, inspires people, continuous development, professional & expertise, competency, fulfil customers’ needs and goal oriented.
Enhance customer satisfaction and loyalty by mastering marketing and relationship building. Develop personalized experiences, targeted campaigns, and post-purchase engagement strategies.
The target group is implementers. This course is designed to improve how to communicate over the phone more effectively.
Certified Customer Service Excellence course is offered by Master Trainers. We are training provider in Malaysia with a team of highly experienced training experts , coaches, consultants who are passionate in solving human capital and human resources problems, challenges and issue.
The aim of this module is to ensure that students understand the importance of customer service in the orgamization. Students will focus on customer service standards, procedures and customer feedback.
Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.
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