Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
DurationAttitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Contents:
Taking initiative in workplace
Good customer servicing
Keeping customers all the times
Upselling services to generate more revenues
Increase sales
Introduction and Objectives
Taking Initiative
The Total Service Concept
Good Customer Service
The Customer Report Card
Moment of Truth Re-visited
Keeping Customer in Good & Bad Times
Winner & Losers: Up Your Service, Up Your Selling
Up-selling Skill
Closing
Leadway Consultancy is a consulting firm and training Center located in Ipoh, Perak. Our services included engineering consultancy, corporate consultancy and training. Our firm is a registered Engineering Consultancy Practice under Board of Engineers Malaysia (BEM).
Our training courses are HRDF claimable and CIDB CCD accredited. Being a certified consulting firm by BEM, CIDB and HRDF, we are professional and passionate. We are a team of results-oriented consultants that have deep industry and consulting experience.
We have a passion for defining and implementing process, organization and technology improvements serving all industries. The seven core values of our firm are: build leaders, inspires people, continuous development, professional & expertise, competency, fulfil customers’ needs and goal oriented.
Telephone Skills training is offered by Ascot Academy. Ascot’s Short Course Training Programme can also be customized and tailor-made to the specific requirement of any hospitality and service related establishments.
Our trainings are customize to the needs of our clients in the various industries we serve. We offer the best customer experience and customer service training in malaysia tailored to your specific needs and expectations.
On 29 september 2018, sarawak energy berhad (seb) officially launched the customer service certification programme across 3 regions namely, western region (wr), central region (cr) and northern region (nr). This program was awarded to mrs management sdn bhd [mrs] (in partnership with swinburne univ...
''The world will know the excellence of an organization through only one thing: the excellence of customer service'' - Alang- Excellence in an organization is usually measured by one thing - customer service.
There has been no time in history when customers have had so much choice of where to get service and goods. The internet has revolutionised the market place: customers can research, purchase and review products and services from the comfort of their own home, or office.
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