Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Attitude decides everything of a person. Attitude in workplace determines the ability and performance of an employee. It decides career success of a person. Career Success at workplace determine the future of an employee in the company.
Contents:
Taking initiative in workplace
Good customer servicing
Keeping customers all the times
Upselling services to generate more revenues
Increase sales
Introduction and Objectives
Taking Initiative
The Total Service Concept
Good Customer Service
The Customer Report Card
Moment of Truth Re-visited
Keeping Customer in Good & Bad Times
Winner & Losers: Up Your Service, Up Your Selling
Up-selling Skill
Closing
Leadway Consultancy is a consulting firm and training Center located in Ipoh, Perak. Our services included engineering consultancy, corporate consultancy and training. Our firm is a registered Engineering Consultancy Practice under Board of Engineers Malaysia (BEM).
Our training courses are HRDF claimable and CIDB CCD accredited. Being a certified consulting firm by BEM, CIDB and HRDF, we are professional and passionate. We are a team of results-oriented consultants that have deep industry and consulting experience.
We have a passion for defining and implementing process, organization and technology improvements serving all industries. The seven core values of our firm are: build leaders, inspires people, continuous development, professional & expertise, competency, fulfil customers’ needs and goal oriented.
Excellent Customer Service course is offered by AMC (Asia Masters Center). From the training side, AMC have the ability to study and understand the market demand, put a plan and training solution fit the organization’s need to solve an administrative and financial issues.
This is a 2-day customer service training skill improvement program that focuses on handling difficult and demanding customers. It includes understanding customer needs and expectations, handling customers on the phone and complaints, psychology of customer complaints, solving customer’s problems...
Customer-focused companies are continuously striving hard to achieve excellence in customer service. They recognized that this is one of the key factors of success in today's ever demanding business world is providing excellent service consistently, will bring about long term profitability.
With eager anticipation, you enrol in the program and are immediately struck by the immersive, experiential approach to learning. The trainers don't just lecture at you; they engage you in practical exercises and real-world scenarios that hone your skills and reinforce your newfound knowledge.
Discover how to positively connect with your clients with a customer service training course from pd training. This course demonstrates sensible ways to retain your valuable clients and win repeat business.
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