Telephone Skills

Call Centre Services course is offered by Perfect Choice Training. We offer our services Nationwide as well as Sub- Saharan Africa by our experienced instructors who bring with them the knowledge and working background necessary to train your staff.

Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.

The CBP™ Customer Service Certification program is aimed for professionals who are interested to learn the basics and skills necessary in customer service. This program was developed by highly qualified, professional and passionate consultants with experience in this field.

The customer is king’ may be an old cliché yet it is still widely used when dealing with customer service excellence.  Without the customer, there is no business, hence, for any business to succeed it needs to develop a customer service excellence culture.

Monitor Handling of Customers by Frontline Customer Service course is offered by DCK Training Institute. DCK Training Institute is the only place where you can find the best customised professional skills training and development that suites your needs.