Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Envisage Training sources only experienced and qualified trainers dedicated to excellence in both delivery and customer service. We utilise the skills and expertise of highly regarded industry experienced professionals.
Here Are Just A Few:
Jim has been training at all levels to the corporate, government and small business sectors for the past 12 years. He specialises in the Microsoft office suite. Jim’s enthusiasm for creating effective learning outcomes is coupled with utilising practical applications for the workplace.
Jim holds a Bachelor of Business Degree, certificate IV in Workplace Assessment and Training and is a Microsoft Certified Trainer.
Iain has been Training since 1997 and is an Apple Certified trainer. He has taught and created original training materials for Adobe products like Photoshop, Illustrator, InDesign, Dreamweaver and Flash, as well as Apple products, Final Cut Pro, and iPad. Iain holds a Bachelor of Information Technology with first class Honours.
Steven is a provider of training, consulting and internet development services in Brisbane and across Australia. He has completed a Certificate IV in Training and Assessment Technology, is an Adobe Certified Expert in Acrobat Professional & Captivate . Steven is also a Microsoft Certified Trainer.
Lyn is an experienced, reliable, professional Information Technology Trainer with thirty years’ experience. She is a Microsoft certified trainer who holds a Certificate IV in training. Lyn has been contracted to assist with the key software roll-outs for numerous Queensland Government Departments and private Corporations.
This course has either written or oral supervised assessment. Students will require access to Skype video chat for assessment purposes.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Help your team to assist in the implementation and creation of policies and procedures, recipes, improve staff workflow and efficiency during service, team management for managers, or shift supervisors.
This module is designed to help participants use their vocal tone effectively and speak with confident fluency. Additionally, question techniques will be discussed that can bring conversations between customers and clients to the next level – by inspiring engaging dialogue beyond a simple sales p...
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