Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Envisage Training sources only experienced and qualified trainers dedicated to excellence in both delivery and customer service. We utilise the skills and expertise of highly regarded industry experienced professionals.
Here Are Just A Few:
Jim has been training at all levels to the corporate, government and small business sectors for the past 12 years. He specialises in the Microsoft office suite. Jim’s enthusiasm for creating effective learning outcomes is coupled with utilising practical applications for the workplace.
Jim holds a Bachelor of Business Degree, certificate IV in Workplace Assessment and Training and is a Microsoft Certified Trainer.
Iain has been Training since 1997 and is an Apple Certified trainer. He has taught and created original training materials for Adobe products like Photoshop, Illustrator, InDesign, Dreamweaver and Flash, as well as Apple products, Final Cut Pro, and iPad. Iain holds a Bachelor of Information Technology with first class Honours.
Steven is a provider of training, consulting and internet development services in Brisbane and across Australia. He has completed a Certificate IV in Training and Assessment Technology, is an Adobe Certified Expert in Acrobat Professional & Captivate . Steven is also a Microsoft Certified Trainer.
Lyn is an experienced, reliable, professional Information Technology Trainer with thirty years’ experience. She is a Microsoft certified trainer who holds a Certificate IV in training. Lyn has been contracted to assist with the key software roll-outs for numerous Queensland Government Departments and private Corporations.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
Understand the IT Business Relationship Organizational Model to discover how to form a true partnership between the service provider and business units
This course will enable you to strengthen customer relationships and achieve long-term loyalty from your clients by using effective customer service strategies.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
The objective of Customer Care Excellence is to give participants an introduction into the service industry in general as well as their roles and responsibilities as brand ambassadors of the Company
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