Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
Envisage Training sources only experienced and qualified trainers dedicated to excellence in both delivery and customer service. We utilise the skills and expertise of highly regarded industry experienced professionals.
Here Are Just A Few:
Jim has been training at all levels to the corporate, government and small business sectors for the past 12 years. He specialises in the Microsoft office suite. Jim’s enthusiasm for creating effective learning outcomes is coupled with utilising practical applications for the workplace.
Jim holds a Bachelor of Business Degree, certificate IV in Workplace Assessment and Training and is a Microsoft Certified Trainer.
Iain has been Training since 1997 and is an Apple Certified trainer. He has taught and created original training materials for Adobe products like Photoshop, Illustrator, InDesign, Dreamweaver and Flash, as well as Apple products, Final Cut Pro, and iPad. Iain holds a Bachelor of Information Technology with first class Honours.
Steven is a provider of training, consulting and internet development services in Brisbane and across Australia. He has completed a Certificate IV in Training and Assessment Technology, is an Adobe Certified Expert in Acrobat Professional & Captivate . Steven is also a Microsoft Certified Trainer.
Lyn is an experienced, reliable, professional Information Technology Trainer with thirty years’ experience. She is a Microsoft certified trainer who holds a Certificate IV in training. Lyn has been contracted to assist with the key software roll-outs for numerous Queensland Government Departments and private Corporations.
Customers are now savvier than ever, with the ability to check up on anything you say or do with a flick of their smartphone. However, each customer also has a different definition of what ‘customer service’ means to them.
Delivering quality customer service is vital to ensure both repeat business and client satisfaction. This training course is targeted to business professionals who want to make a significant contribution to their company's image and profits.
The Calming Upset Customers course will teach you the skills to understand why customers get upset and the 10 steps you can take to help an upset customer. There are also tips for Managers, to learn how to create an environment for customer satisfaction.
For any business, its customer or client base is the lifeblood of its success. When you actively develop solid, lasting relationships with individuals or other companies, it can lead to increases in revenue, as well as the creation of a strong reputation.
This course will benefit anyone who interacts with customers, both internal and external.
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