The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
DurationYou only have one chance to make an impression. It doesn’t matter if your organisation is large or small, for a client your company comes down to the professionalism received and image at the front desk.
The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
This learning programme also covers key aspects of proper conduct and administrative practices in the reception area. It will equip delegates with practical skills to monitor and control the reception area efficiently.
Learners will be well positioned to extend their learning and practice into other areas in the business environment, striving towards professional standards and practice at higher levels.
Kwelanga Training has been awarded Full Accrediation as a Provider of Education and Training with the Services Seta. We have been audited on our quality process and surpassed all the industry requirements with regard to our training material, methodology, facilitator qualifications and customer service systems.
Added Advantage Academy recognises the importance of learning and learning skills that will improve your relationships in the modern world. People often find it challenging connecting with others. At Added Advantage Academy we provide the skills to improve communication and manage your time.
Valuable insights into personalisation by creating lasting connections with customers
Good telephone techniques are essential for any business that communicates with customers, suppliers, or partners over the phone. The way a business handles phone calls can create a positive or negative impression of its professionalism, competence, and customer service.
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
When a call comes in you need to know how to communicate in a clear, professional manner and with confidence. You need to always keep the customer in mind.The techniques covered in this course will give you the confidence you need to be in control every time the phone rings.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in South Africa, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2024 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan