The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
DurationYou only have one chance to make an impression. It doesn’t matter if your organisation is large or small, for a client your company comes down to the professionalism received and image at the front desk.
The Corporate Receptionist workshop develops front line staff to become highly professional and efficient when dealing both face to face and telephonically with clients. They will understand the importance of communicating in a corporate and courteous manner to both internal and external customers.
This learning programme also covers key aspects of proper conduct and administrative practices in the reception area. It will equip delegates with practical skills to monitor and control the reception area efficiently.
Learners will be well positioned to extend their learning and practice into other areas in the business environment, striving towards professional standards and practice at higher levels.
Kwelanga Training has been awarded Full Accrediation as a Provider of Education and Training with the Services Seta. We have been audited on our quality process and surpassed all the industry requirements with regard to our training material, methodology, facilitator qualifications and customer service systems.
Front Office Skills course is offered by Hope 4 Future and it includes certificate of attendance.
In this course, you will learn the fundamentals of providing excellent customer service by understanding how to interact with customers to meet their customer service expectations.
The short course in Customer Service Excellence is designed for individuals working directly with customers and their supervisors in service organisations. Its primary objective is to offer practical skill training to enhance front-line service delivery and elevate customer satisfaction.
Understand the meaning of Customer Service, identifying your customers and realising it's all about Attitude.
Customer Service Excellence course is offered by Excellentia Training Solutions. Our vision is to provide unmatched world-class training and skills development solutions in insurance, risk management and finance to our valued customers in Africa and beyond.
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