Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
In a fast-paced, interactive program you will work closely with other delegates to hone your relationship-building skills and strategies and to develop a planned approach to deal with the ‘new’ consumer. You will learn how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty
This highly interactive and fun program examines in-depth how-to. This program will enable you to:
Course Objectives of Customer Service & Public Relations Masterclass:
About Us
At Global Horizon, We Focus on innovation and renovation in vocational training to match the needs of our clients from all sectors. We also have a wide geographical spread covering most global destinations.
Our Mission Statement
At Global Horizon we assure that our customers achieve the highest return investment, through providing interactive training courses matching the international standards, covering all the functional areas and spreading to wide geographic scope.
Our Vision
At Global Horizon we Aim to be pioneers in the quality of the training, as we aspire to create an international benchmark in the vocational training.
We Offer You
Our Methodology
At Global Horizon, we aim to provide excellent training courses, thus we do not focus solely, but rather our welldesigned methodology includes numerous styles that we use alongside with the lecture, these styles include (brainstorming, practical training, role playing, simulation, case studies, interactive surveys, open-end discussions, Puzzles and Games).
The objective of this course is to teach the basic procedure of service. The students will learn everything from how to present themselves to the client, how to service the appliance, and how to present the servicing and any recommended repairs to the client afterwards.Â
Master the skills needed to face the challenges of a Customer Service Representative position. Guaranteed to turn out top-notch CSRs. Handle calls professionally and effectively. Learn how to keep a positive attitude, even in the most trying situations. Create a self-improvement plan for better ser...
Customer Service Management & Supervision training is offered by Cohen and Klein Consulting. Cohen & Klein Consulting, Inc. has recognized the growing need for various customized education and training in the U.S. and abroad.
The most important aspect of being a customer service professional is the ability to communicate effectively. Completing these courses will help develop the people-skills required to stay connected to customers, influence and inform buyers of goods and services.
In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
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