Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
In a fast-paced, interactive program you will work closely with other delegates to hone your relationship-building skills and strategies and to develop a planned approach to deal with the ‘new’ consumer. You will learn how to build lasting rapport and mutual respect with your customers while you uncover their needs, match them, build respect and maintain customer loyalty
This highly interactive and fun program examines in-depth how-to. This program will enable you to:
Course Objectives of Customer Service & Public Relations Masterclass:
About Us
At Global Horizon, We Focus on innovation and renovation in vocational training to match the needs of our clients from all sectors. We also have a wide geographical spread covering most global destinations.
Our Mission Statement
At Global Horizon we assure that our customers achieve the highest return investment, through providing interactive training courses matching the international standards, covering all the functional areas and spreading to wide geographic scope.
Our Vision
At Global Horizon we Aim to be pioneers in the quality of the training, as we aspire to create an international benchmark in the vocational training.
We Offer You
Our Methodology
At Global Horizon, we aim to provide excellent training courses, thus we do not focus solely, but rather our welldesigned methodology includes numerous styles that we use alongside with the lecture, these styles include (brainstorming, practical training, role playing, simulation, case studies, interactive surveys, open-end discussions, Puzzles and Games).
Customer Service workshop is offered by Training Folks. Our workshops are designed to build a higher-performing workforce with content that resonates with all levels of experience on your team.Â
Students will survey and develop a broad understanding of the diverse array of opportunities derived from an education in customer service management.
In this three-hour workshop, participants study examples of companies that have high customer service standards, talk about goodwill, and learn seven key principles of outstanding customer service.
Participants will learn ways to develop a culture of service excellence by using positive communication strategies and sensitivity/cultural awareness techniques that are necessary when working with the diverse general public.
For 4 weeks, current Managers and Directors will work with you to identify your management style. You’ll learn the latest in Customer Success Management skills and techniques over 4.5+ hours of weekly guided independent study with cutting-edge tools.
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