The Effective Team Leader

For new or existing team leaders or supervisors seeking a working knowledge of good practice techniques in managing and getting the best from staff.

Know how to set objectives for performance with teams and individuals and how to effectively allocate and delegate work Have learned techniques to increase motivation in teams and individuals Know when and how to provide recognition for good work, and be more confident to tackle issues in the right way to create improved performance and to clarify expectations Know what to record, when and how and when to instigate formal procedures.