The High-Performance Balance (Management And Leadership)

Employee engagement, customer satisfaction, safety, quality, and financial performance are slipping in many organizations. That’s often because organizations are over managed and under led. “People are our most important resource” has become a worn out cliché with a high “snicker factor.”

Research shows that high performing teams and organizations balance the “hard” discipline of systems, processes, and technology management on a “soft” base of effective people leadership. Leading with the heart inspires higher energy and commitment to meaningful change toward more successful outcomes for everyone.