The Leadership And Emotional Intelligence

Course Introduction:

This course has been designed to provide participants with essential Management skills and a strong understanding of Emotional Intelligence.

Successful interpersonal skills are vital if Organizations are to perform at their best. For Emotional Intelligence to be effective, we all need to understand how we operate on an emotional level because, what distinguishes Leaders is usually their level of Emotional Intelligence and it is those skills which help to develop a more effective Workplace.
The Course aimed at Directors, Senior Managers and Managers whose roles and responsibilities include managing people effectively through co-operative Attitude, clear Direction and Communication.

It will benefit all Decision Makers who wish to develop their Skills and Behaviour necessary to succeed as a Leader. It will provide them with the skills and techniques required to give more positive support and motivation to their staff through Leadership and Delegation. The Course will enhance their skills and makes them become more confident and effective when dealing with others.

The Programme will enable the participants to adopt a positive approach when dealing with challenging people, winning co-operation and developing staff to increase overall Performance.

Who Should Attend:

• Directors

• Business Leaders/Decision Makers

• Team Leaders

• Project Leaders

• All Personnel who want to develop the Skills and behaviour required to succeed as a Leader

Training Outcomes:

At the end of the Programme, participants will be able to:

• understand the case for the emotionally intelligent workforce, theories and nature of Organizational behavior

• apply Emotional Intelligence to improve interpersonal relationships

• apply their personal management style to different situations

• identify their emotions and the effects they have on others

• respond appropriately to other people’s irrational emotions or behavior and adapt to change

• identify and deal with behaviours which trigger and escalate Conflict

• develop Policies that will help deal with deviant behavior

• use different approaches to manage, resolve or transform interpersonal Conflict to lead to unity and eventually promote collaboration

• eliminate barriers to effective Communication and use NLP to enhance Communication

• turn difficult people and poor performers into team players

• build and manage a high performance team

• discover skills and techniques relevant to individual needs to improve overall Team Performance

• achieve Organizational Goals with a motivated workforce

• recognize the importance of assertiveness

• motivate themselves to create an environment that encourages Creativity and Innovation

• analyze problems facing their Organization and develop Strategic Plans to tackle them

• have initiative and the commitment to complete a Task with perseverance even in the face of adversity

• control their impulses, have the ability to express themselves appropriately while accepting responsibility for their actions

• set effective Performance Measures in achieving the Goals of their Organization