Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
DurationTime Management Principles course is offrered by Turner Corner Learning
Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
We use engaging and participatory learning tools that activate curiosity amongst participants and inspire a ‘Can do’ attitude. Our trainers don’t walk away, until you are 100% satisfied
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity. The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training. Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs
About Us
How we help companies turn a corner to success
Turner Corner Learning Solutions is a Worcestershire-based Training Provider, owned by Jacqui and Peter Turner.
We are not a training provider which promotes a quick-fix approach. How many times have you seen team members leave a training course with enthusiasm, but within two or three weeks, have slipped back into old habits? And as a result, you’ve been disappointed with your return on investment?
This is a very common scenario, and one we aim to avoid.
This is why we have developed a 3 step approach, ensuring a high return on your investment and long term results.
Step 1: Assess
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity.
The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Step 2: Deliver
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training.
Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs.
Step 3: Embed
Option 1: Action Learning Sets. Your teams will attend 3 one hour follow up, virtual coaching sessions, in small groups. These sessions will provide an opportunity for your teams to discuss actions they have taken after attending the training, share key challenges and receive group coaching support. During the 3rd action learning set, each team member will present a 5 minute presentation, outlining their learns, actions and benefits.
Option 2: Coaching. We will provide 1:1 on-site or virtual coaching sessions for your team members, to help embed their new skills and avoid a return to old habits.
With this course you will learn skills and techniques to prioritise your work, how to avoid time wasting activities and how to communicate what you want and what you don’t want!
Time Management skills are essential for successful people - these are the practical techniques, which have helped the leading people in business, sport and public service reach the pinnacles of their careers.
This course will help you to identify ways to improve your time management and deal with everyday issues that may not be in your control. Delegates will identify strategies which will help them manage their time more effectively.
This half-day time management course will help participants gain knowledge of their personal tendencies in managing their time, and will equip them with a range of tools to help them prioritise their workload and manage their time more effectively to meet both personal and organisational goals.
Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done.
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