Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
DurationTime Management Principles course is offrered by Turner Corner Learning
Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
We use engaging and participatory learning tools that activate curiosity amongst participants and inspire a ‘Can do’ attitude. Our trainers don’t walk away, until you are 100% satisfied
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity. The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training. Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs
About Us
How we help companies turn a corner to success
Turner Corner Learning Solutions is a Worcestershire-based Training Provider, owned by Jacqui and Peter Turner.
We are not a training provider which promotes a quick-fix approach. How many times have you seen team members leave a training course with enthusiasm, but within two or three weeks, have slipped back into old habits? And as a result, you’ve been disappointed with your return on investment?
This is a very common scenario, and one we aim to avoid.
This is why we have developed a 3 step approach, ensuring a high return on your investment and long term results.
Step 1: Assess
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity.
The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Step 2: Deliver
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training.
Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs.
Step 3: Embed
Option 1: Action Learning Sets. Your teams will attend 3 one hour follow up, virtual coaching sessions, in small groups. These sessions will provide an opportunity for your teams to discuss actions they have taken after attending the training, share key challenges and receive group coaching support. During the 3rd action learning set, each team member will present a 5 minute presentation, outlining their learns, actions and benefits.
Option 2: Coaching. We will provide 1:1 on-site or virtual coaching sessions for your team members, to help embed their new skills and avoid a return to old habits.
This course is practical and participative. We will take problems that you are currently experiencing, analyse them and identify actions to improve them. There will be exercises utilising your real-life experiences and group discussions where you can learn from the experience of your peers.
Time is our most valuable resource in life and managing it effectively is a core skill for success. Managing increasingly busy email and paper inboxes, dealing with the pressure that comes from the ubiquitous ‘open door’ policy and generally trying to do more work with less resource all adds pr...
This Course will provide you with the skills required to analyse your use of time and give you practical tools to improve your own self-management.
Time management is a way to find the time for all the things you want and need to do. It helps you decide which things are urgent and which can wait.
The impact of time management training on employees can be huge, and results not only in more effective performance but also reduced stress and improved focus.
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