Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
DurationTime Management Principles course is offrered by Turner Corner Learning
Our courses are tailored to your needs. This means we provide a personal, bespoke customer service training and coaching service. And as such, will maximise return on investment.
We use engaging and participatory learning tools that activate curiosity amongst participants and inspire a ‘Can do’ attitude. Our trainers don’t walk away, until you are 100% satisfied
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity. The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training. Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs
About Us
How we help companies turn a corner to success
Turner Corner Learning Solutions is a Worcestershire-based Training Provider, owned by Jacqui and Peter Turner.
We are not a training provider which promotes a quick-fix approach. How many times have you seen team members leave a training course with enthusiasm, but within two or three weeks, have slipped back into old habits? And as a result, you’ve been disappointed with your return on investment?
This is a very common scenario, and one we aim to avoid.
This is why we have developed a 3 step approach, ensuring a high return on your investment and long term results.
Step 1: Assess
You can choose from an onsite Training Needs Analysis (TNA) or our Mystery Shopper Activity.
The purpose of each activity is to help you assess the strengths and skill gaps of your customer service teams and team leaders. The Team at Turner Corner will provide a detailed report of our findings, along with training recommendations.
Step 2: Deliver
Design and Deliver bespoke training programmes, based on our Step 1 assessment. We use the Giraffepad learning platform to get to know your teams prior to the training, share course objectives and upload additional learning resources pre and post training.
Your employees will also have an opportunity to provide their own personal objectives, thus ensuring our training courses meet business and employee needs.
Step 3: Embed
Option 1: Action Learning Sets. Your teams will attend 3 one hour follow up, virtual coaching sessions, in small groups. These sessions will provide an opportunity for your teams to discuss actions they have taken after attending the training, share key challenges and receive group coaching support. During the 3rd action learning set, each team member will present a 5 minute presentation, outlining their learns, actions and benefits.
Option 2: Coaching. We will provide 1:1 on-site or virtual coaching sessions for your team members, to help embed their new skills and avoid a return to old habits.
Issues covered will include work-life balance, planning, prioritising, the need to differentiate between importance and urgency, and using a range of strategies and time-saving ideas.
In this one-day workshop, you will learn how to make the most of your time by getting a grip on your workflow and office space, using your planner effectively, and delegating some of your work to other people.
As the saying goes – time waits for no-one! This course is different from other time management training in that it looks at managing ones own time together with strategies for managing time within teams, and even the organisation as a whole.
In the age of information overload, traditional time management techniques just don’t cut it anymore. Anyone can say that they are busy; it is easy to be good at being busy, but being more effective is different. When people work smarter, our businesses are more productive.
Time is a limited resource and it is essential in organisations that the right task is done at the right time to achieve the objectives.
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