Total Quality Management

The Total Quality Management training course will explore the customer-oriented philosophy that ensures all members strive to achieve improvement. This course will provide you with an understanding of TQM principles in order to incorporate you into your organisation’s framework.

The course will take you through the tools, techniques and practices that are critical for the long-term success of an organisation, including quality assurance, quality control, continuous improvement, Lean Improvement, Six Sigma, Kaizen, and other vital tools and techniques.

Course Agenda:

• Total quality management
• Continuous Improvement
• Quality management standards
• Quality cost system
• Quality framework
• Quality management communication
• Performance management
• Quality management systems and tools
• Business Process Reengineering (BPR)
• Benchmarking
• Quality Function Deployment (QFD)
• Management and Planning tools
• Statistical Process Control
• Designs of Experiments (DOE)
• Failure Mode and Effects Analysis (FMEA)