The short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace in line with the total quality management philosophy.
DurationThe short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace in line with the total quality management philosophy.
In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement total quality management are becoming indispensable assets to any organization.
Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of an organization's operations.
Course Content
Fundamentals of TQM
Leadership and TQM
Customer Satisfaction
Employee Involvement
Continous Process Improvement
Basic TQM Tools
Bechmarking for Quality Improvement
Overview of ISO 9000/9001
Learning Outcomes
After successfully completing the course, you will be able to:
Appreciate the basics of TQM
Understand the essentials of customer satisfaction
Create successful systems for employee involvement
Develop strategies for continuous process improvement
Apply the five-phase approach of TQM implementation, and
Utilise basic tools for quality improvement.
Requirements
Prospective delegates should at least have a National Senior Certificate (Grade 12) or equivalent qualification.
Short Description
The short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace.
The University of Pretoria established two campus entities in 2000 following a strategic decision to develop a formal structure to organise its interaction with the private sector and government.
These two entities – Business Enterprises at University of Pretoria (Pty) Ltd and Continuing Education at University of Pretoria Trust – ensured that the University’s external research and continuing education activities could be managed from a business foundation to generate additional income for the University and its personnel.
Enterprises at University of Pretoria Trust was formally founded in 2008, and became operational as the official corporate holding entity for the Group.
In January 2016, the three companies were consolidated into one company – Enterprises University of Pretoria (Pty) Ltd – with the University of Pretoria as the sole beneficiary.
An overview of the annual activities of all the entities in the company reflects the magnitude of investment through many hours of dedicated effort and venture funding in a complex platform of diverse outputs.
By utilizing embedded knowledge, combined with an ethical business approach, an environment of credible growth is ensured, supported by the excellence for which its contributors are known.
Community involvement – through corporate social investment and enterprise development activities – affirms the company’s commitment to its values and mission. Enterprises University of Pretoria works closely with initiatives that support social upliftment and entrepreneurial ventures.
We empower others through our corporate social investment and enterprise development activities.
This unit standard is intended for a person who works in a manufacturing or engineering environment who needs to monitor and control the quality of manufacturing/engineering practices during manufacturing/engineering processes and resolve non-conformances to quality in the final products.
Technical and Quality related Root Cause Analyses (RCA) and Incident Investigations are required to maintain and improve the quality of the products and services rendered, and for the enhancement of safety in the workplace.
ISO 9001 is a standard that sets out the requirements for a quality management system. It helps businesses and organizations to be more efficient and improve customer satisfaction.
Root Cause Analysis course is offered by Brilliant Training And HR Solutions. Our training division helps both public and private clients improve their organisations, processes, and performance.
ISO 9001:2000 Awareness course is offered by Elada Institute. Our primary goal is to equip you with the tools necessary to excel in your forthcoming career and entrepreneurial pursuits.
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