Total Quality Management

The short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace in line with the total quality management philosophy.

In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement total quality management are becoming indispensable assets to any organization.

Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of an organization's operations.

Course Content

• Fundamentals of TQM

• Leadership and TQM

• Customer Satisfaction

• Employee Involvement

• Continous Process Improvement

• Basic TQM Tools

• Bechmarking for Quality Improvement

• Overview of ISO 9000/9001

Learning Outcomes

After successfully completing the course, you will be able to:

• Appreciate the basics of TQM

• Understand the essentials of customer satisfaction

• Create successful systems for employee involvement

• Develop strategies for continuous process improvement

• Apply the five-phase approach of TQM implementation, and

• Utilise basic tools for quality improvement.

Requirements

Prospective delegates should at least have a National Senior Certificate (Grade 12) or equivalent qualification.

Short Description

The short course in Total Quality Management will introduce you to contemporary tools and techniques in quality control that will enable you to articulate and implement quality improvement processes in the workplace.