Identify the different adult learning modalities
Learning Objectives
At the end of this train-the-trainer course, you’ll be able to:
Construct a story to make a point
Identify the different adult learning modalities
Be prepared for difficult students
Know the difference between training and education
Identify best practices for using presentation software, such as PowerPoint
Course Outline
Section #1: Introduction
This brief section covers the housekeeping items, including the usual cell phone reminder, location of exits and restroom, the schedule for the day (breaks and lunch), rules for asking questions, the agenda for the training, and, in small groups, participant introductions.
Section #2: Excellence in Training
Defining training as opposed to education
Recalling previous training experiences as a participant (both good and bad), along with a discussion about what made the experience good or bad
Characteristics of excellent trainers
Section #3: Building Connections with the Participants
How to conduct an icebreaker exercise
Participant introduction techniques
Understanding adult learning principles
Understanding different learning styles
Techniques for dealing with each style of learner
Section #4: Presentation Techniques
How to build and use PowerPoint presentations.
Using flip charts and marker boards
Vocal techniques
Stagecraft: The physical characteristics of presentation and training
Section #5: The Trainer’s Tool Kit
Icebreakers
Energizers
Training games
Section #6: Teaching the Compassionate® Geek Principles
Section #6.1: The Knowledge Required to Teach Compassionate Geek Principles
Convincing the unconvinced of the importance of this training
What is the difference between Compassionate Geek training and ITIL customer service training?
Understanding the five principles and how to relate them to every aspect of the training
Sharing personal experiences
Section #6.2: How to Deal with the Challenges of Teaching Compassionate Geek Principles
Heading off problems by preparing
The importance of communicating with the client
Classroom management techniques
How to Deal with the Problem Participant
How to handle it when you don’t know the answer
What do you do when your participants are not responding
Section #6.3: Understanding the Stories of The Compassionate Geek
Section #6.4: Understanding the Science Behind The Compassionate Geek
The science behind an amygdala hijack
The science behind meditation
The science behind social intelligence
The science behind stress management
Section #6.5: Teaching the 5 Principles
The source of the five principles
Practice teaching
Section #6.6: Recommended Reading
The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service
The 5 Principles of IT Customer Service Success
The 7 Habits of Highly Effective People
Don’t Believe Everything You Think
Tuesdays with Morrie
Man’s Search for Meaning
How to Win Friends and Influence People
Emotional Intelligence
Social Intelligence
Don Crawley, Author of The Compassionate Geek
For more than 40 years, Don Crawley has worked with technology, from broadcasting to automation systems to data networks. A former IT trainer and consultant, he is an award-winning conference keynote speaker and the author of eight books for IT professionals including The Compassionate Geek. He’s especially good at helping IT teams work together so they can get things done for customers and your team.
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