Train the Trainer

Today, many organizations are fast-paced and operate at break neck speed. Employees are stretched to the limit in their efforts to produce results in shorter and shorter timeframes.

At the same time, customers are more and more discerning and have high expectations with respect to customer service standards and the quality of the products and services that they receive.

Training to help all members of your team hit the ground running and consistently deliver results that are in line with your core values standards of customer excellence is not a "nice to have" it is critical. Unfortunately, training is becoming a lost art.

During the past decade, training has been one of the areas of the organization in which cuts have been deep. All too often, subject matter experts and suppliers deliver "information dump" sessions and call it training.

Other organizations have increasingly relied on e-learning programmes. Often, IT professionals are prime in the development process but their core area of expertise is not in learning and development.

When adult learning principles go out the window, companies are left with the on-line version of a page turner. The result is information overload and no real skill development or mastery.

How we can Help

Our powerful train the trainer workshops will transform your training and development progammes to effective, interactive learning experiences.

We specialize in customized on site train the trainer programmes for groups of 6 - 16. We also offer private individual and group coaching for smaller groups.

After taking one of our train the trainer programmes, trainers and subject matter experts will be able to:

• pinpoint the specific skills you need to home to be a successful trainer and facilitator
• use themes, session starters and energizers effectively
• use specific exercises that will help you address any of your challenges as a facilitator or presenter
• prepare for each and every session with ease
• create the right climate for learning
• deal with nervousness by re-directing nervous energy to improve your physical and vocal performance
• present convincingly and effectively
• answer questions with confidence
• provide coaching during private or small sessions to assist participants who require extra assistance

Who We've Helped

We have offered train the trainer progammes around the world. Some of the companies that have benefited from our programmes include Bell Mobility, TELUS Mobility, National Bank of Dominica, and OISIE.

We offer train the trainer workshops, courses, and coaching to companies all over the world.