This two-hour course will provide an introduction to the main theoretical concepts of TA communication.
Transactional Analysis For Improving Communication
This two-hour course will provide an introduction to the main theoretical concepts of TA communication.
Target group
This course is aimed at anyone wishing to expand their knowledge base of TA theory and also to help develop their interpersonal skills.
Outcomes of the course
By the end of this course delegates will be introduced to ego states in relation to communication, gain an understanding of self in the development of good communication, and have the ability to apply basic transactional analysis concepts to explore new options for understanding both themselves and how to communicate and relate with others.
The study topics include
A theory of human development, personality and communication
A set of interlocking concepts which can be understood and applied for personal change
An easily accessible language to describe and understand experience and behaviour
A set of concepts enabling people to readily understand and integrate the concepts into their lived experience.
Our values
Our ‘One Coventry Values’ have been co-created with the support and input of all employees across the Council so they are reflective of how we want to be represented both as colleagues and to the wider community.
We want to ensure there is clarity of purpose through the Council’s vision of our One Coventry Values and Behaviours; putting diversity and inclusion at the heart of everything we do.
Moving forward the values will become an integral part of our: Reward Strategy, Appraisals, Recruitment, Attraction and Onboarding, Recognition and Development and Employee Engagement.
Our values define us as an organisation and influence everything we do and how we treat each other. We recognise the crucial role each and every one of us plays in helping to achieve our goals. We want Coventry City Council to be an inclusive workplace where people know they are valued and feel empowered in their roles to achieve excellence for our customers and communities.
To achieve this, we have committed to the following six values:
Open and fair
We are fair, open, and transparent.
Nurture and develop
We help and encourage everyone to be their best and do their best.
Engage and empower
We talk and listen to others, working together as one.
Create and innovate
We embrace new ways of working to continuously improve.
Own and be accountable
We work together to deliver the best services for our residents.
Value and respect
We put diversity and inclusion at the heart of all we do.
This communication and record keeping course will genuinely benefit your record keeping by training people what to do and how to do it. Importantly, in a way that helps them understand why record keeping matters so that they are encouraged to put what they learn into practice.
Etiquette in the workplace is essential because it fosters an environment where all employees may work together effectively. When employees are treated with dignity and respect, they are more invested in their work, which ultimately benefits the company’s connections with its clients.
Communicating with others is an integral part of life. While most exchanges are easy and successful, there are times when communication is misunderstood, and relationships are damaged.
Being able to communicate effectively is a cornerstone to building positive working relationships; it will enable you to build rapport, develop relationships and feel comfortable and confident around others.
From planning to coordinating resources, business management plays a role every step of the way. As business management bears such significance, only skilled individuals get the opportunity to become a part of this department.
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